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3Com 3CR990-TX-97, 3CR990-TX-95, 3CR990SVR97 manual To obtain an authorization number, call or fax

Models: 3CR990SVR95 3CR990-TX-95 3CR990SVR97 3CR990-TX-97

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176APPENDIX F: TECHNICAL SUPPORT

To obtain an authorization number, call or fax:

Country (Region)	Telephone Number		Fax Number

Asia, Pacific Rim	+65	543 6500	+65	543 6348
Europe, South Africa,	+31	30 6029900	+31	30 6029999
and Middle East
Latin America	1 408 326 2927		1 408 326 3355

From the following countries, you may call the toll-free numbers; select option 2 and then option 2:

Austria	0800 297468
Belgium	0800 71429
Denmark	800 17309
Finland	0800 113153
France	0800 917959
Germany	0800 1821502
Hungary	00800 12813
Ireland	1800553117
Israel	1800 9453794
Italy	1678 79489
Netherlands	0800 0227788
Norway	800 11376
Poland	00800 3111206
Portugal	0800 831416
South Africa	0800 995014
Spain	900 983125
Sweden	020 795482
Switzerland	0800 55 3072
U.K.	0800 966197
U.S.A. and Canada	1-800-527-8677	1 408 326 7120

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3Com 3CR990-TX-97, 3CR990-TX-95 To obtain an authorization number, call or fax, Country Region Telephone Number Fax Number

Contents

Part No -1742-001 Published May 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Installing and Connecting the NIC Installing Dynamicaccess Software in Windows Installing Netware Client and Server Drivers Configuring the NIC Troubleshooting the NIC Ethercd Content and Navigation Technical Support About this Guide NIC/Description Model NumberConvention Description ConventionsIcon Description Overview Product Name/Description Model NumberLAN Encryption Software for Windows 95/98 Onboard 3XP ProcessorData Encryption 3CR990 NIC Features High Encryption Pack for Windows3XP Processor Advanced Server Features Failover Load BalancingSelf-Healing Drivers VLANs Primary failureTrafﬁc Prioritization Server Features Using Other NICs Remote Wake-UpWindows NT and Windows 2000-Planning the Conﬁguration on Remote Wake-Up RequirementsRemote Wake-Up Cable Integrated Boot ROM with Managed PC Boot Agent MBARemote Wake-Up and Multiple NIC Installations Desktop Management Interface DMI Dhcp Server Prevention Hot Plug NIC InstallationRemote System Alerts DynamicAccess LAN Agent Ofﬂine DiagnosticsWindows 2000 Ofﬂoad Features Installation Overview Safety PrecautionsInstallation Requirements RAMInstalling From Diskette Installing Multiple NICsUpgrading Windows 95 to Windows Updating the Network Driver and NIC SoftwareMaking a DOS-Bootable Diskette Creating Installation DiskettesProduct Registration Decide whether you want to use Remote Wake-Up Preparing the NIC and the ComputerFollow the prompts as they appear Make sure that cable requirements are met Network Envi Cable Required Maximum Ronment Cable LengthInstalling and Connecting the NIC Replace the computer cover and plug in the power cord Carefully insert the NIC in the empty PCI slot, as shownConnecting the Remote Wake-Up Cable Connecting the cable to the NIC backplateReplace the PC cover and plug in the power cord Installing Software Installing NIC Drivers Windows Software Installation RequirementsWindows Installing the Network Driver Using the EtherCDGetting Help Click Finish Windows NTClick Next Click Add Click CloseTurn the PC power on Click Yes to restart the PCYou must restart your computer to complete the installation Click Yes to restart your computerNew Hardware Found Click Yes Update Device Driver WizardDo one of the following Enter the path to the CD-ROM drive, and then click OK Verifying Successful Installation Right-click the My Computer icon, and then click PropertiesWindows 95 and Windows Select the Resources tabInstalling the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics Program Double-click the 3Com NIC Diagnostics iconUpdating the Network Driver and NIC Software Restart WindowsInstalling Multiple NICs Windows 2000, Windows 98, and WindowsInsert the EtherCD Repeat the process for each additional NIC to be installedSelect the Adapters tab Click Add Close the Network screen Installing the DynamicAccess LAN Agent for a Client NIC Client PC RequirementsInstalling the LAN Agent Restart the PC Verifying Successful InstallationConﬁguring the DynamicAccess LAN Agent Start Windows Insert the EtherCD in the CD-ROM drive Installing DynamicAccess Software for a Server NICRemoving the DynamicAccess LAN Agent Installing DynamicAccess Software for a Server NIC Conﬁguring Groups and VLANs for a Server NIC Planning the ConﬁgurationConﬁguring Groups and VLANs for a Server NIC Number of VLANs Working With Server Features WindowsWindows NT Creating a Group Double-click the DynamicAccess SW Server iconTo disable all load balancing-Clear Adding NICs to a Group Specifying a Dedicated IP AddressClick the Load Balance/RSL tab Load Balance/RSL window Click Add NICChanging an IP Address Creating a VlanClick the appropriate tab Specifying Trafﬁc PrioritiesSaving the Conﬁguration Disabling Load Balancing for a Group Changing the Primary NICRemoving a NIC from a Group Click the Load Balance/RSL tabDeleting or Editing a Vlan Displaying NIC PropertiesDisplaying Group Properties Specifying Failover from Gigabit to 10/100 PCITroubleshooting a Load Balancing Conﬁguration Disable load balancing for the groupSymptom Tip Add 3Com server NICs to the groupChanging Windows 2000 Property Settings Identifying Windows 2000 Miniport and LAN ConnectionsUsing Windows 2000 Ofﬂoad Features Enabling Ofﬂoads Value Offload Function Enabled Click ConﬁgureInstalling DynamicAccess LAN Encryption Software Conﬁguring Ofﬂoads for a Group of Different NICsMinimum Installation Requirements Installing LAN Encryption Software on WindowsHardware Requirements Software RequirementsClick NIC Software Click Yes to continue Click Yes Click OK With the Winsock2 Setup screen displayed, click OK Click OKEnter your network password when prompted Insert the Windows 95 CD-ROM and click OK Installing LAN Encryption Software on Windows Click Yes to continue Installing Dynamicaccess Software in Windows Adding the Entrust File Starting DynamicAccess LAN Encryption Software Viewing the Administrator’s Guide OnlineUninstalling LAN Encryption Software Page NetWare Version Required Support Pack Latest patch files Installing and Conﬁguring the NetWare Server DriverUsing the Latest Support Packs NetWare Server NLM Name Obtaining NetWare Loadable ModulesNetWare Version Required Support Pack Server Software Installation Requirements Before installing NICs After installing two NICsNetware Packet Receive Buffers Slot Numbers for Multiple NICsInstalling the NetWare 3.12 Server Driver Obtaining Slot NumbersSave and exit the ﬁle, and then reboot the server Press Enter Press Insert againSelect 3C99x, and then press Enter Type the name of the NIC and press EnterSelect Reinitialize System Press Enter to save the changesPress Esc to Exit Loading the 3Com EtherCD Press Enter to select the driverSpecifying the Slot Number Loading the DriverInstalling Multiple Server NICs Load 3C99X.LAN slot=slot1 NAME=name1 FRAME=frametype1Installing Server Features Boot the NetWare server with the -na optionVerifying the PCI Slot Number From the Conﬁguration Options screen select Product optionsMake the following changes to the AUTOEXEC.NCF ﬁle Enter this commandConﬁguring Groups Save the AUTOEXEC.NCF ﬁle and return to the server prompt Select a driver to view its associated statistics Verifying the Installation and ConﬁgurationAt the system prompt, enter load monitor Parameter Range of Values Description Changing NetWare Driver Conﬁguration ParametersLog in or map to the server Maintaining Groups Adding a Secondary NIC to a Group Install the new secondary NICReboot the server Install the NICs Adding a Group107 Display status Server Feature CommandsGroup Probe interval Link timeoutHelp Retry count Receive timeoutSend timeout Wait timeout UngroupTroubleshooting a Group Conﬁguration Default NIC Settings Option Description SettingsAuto Select ALL Conﬁguration Methods Method Description RequirementsMethod Description Changing General NIC Conﬁguration SettingsUsing the 3Com NIC Diagnostics Program Using the 3Com DOS Conﬁguration Program Click OK to save the changes and exit the programEnter the following at the DOS prompt d\3c99xcfg.exe Booting From the Network Conﬁguring the Managed PC Boot Agent MBAEnabling or Disabling the Boot ROM Setting BBS BIOS-Compatible PCs Make sure that the NIC boot ROM setting is EnabledSet the MBA manually as the ﬁrst boot device Reboot the PCDisabling the 3Com Logo Non-BBS BIOS-Compatible PCsChange the MBA default boot setting from Local to Network Configuring IP Security Encryption Description Type LevelCreating a Security Policy Deﬁning the ConsoleClick Next and then Finish Creating the PolicySelect IP Security Policy Management, and then click Add Enter destination IP address, and then click Next Creating a FilterSelect a Speciﬁc IP Address in the pull-down list Accept the default, and then click Next Binding the FilterCreating the Filter Action Binding the Filter ActionEnabling Encryption Disabling EncryptionInterpreting the LEDs State MeaningViewing the NIC LEDs in the Diagnostics Program LNKAccessing 3Com Support Databases Accessing the 3Com KnowledgebaseAccessing the 3Com NIC Help System Accessing Release Notes and Frequently Asked QuestionsCleaning Up a Failed Installation Troubleshooting the NIC InstallationProblems/Error Messages Troubleshooting the Network Connection Click Proceed Click OKTip Description Troubleshooting Remote Wake-Up Make sure that you are using the latest driver for the NICCheck the computer Bios Check the Remote Wake-Up cable connectionTroubleshooting a Network Connection Connect a straight-through cable from the PC to the hubTroubleshooting Hubs Cabling PinoutsRemoving the Network Driver Exit the Device Manager and shut down WindowsClick the Device Manager tab Removing DynamicAccess Server Features From the Start menu, select Settings/Control PanelEnter this command at the prompt NetWarePage Running NIC Diagnostics Reboot the computer using a DOS-bootablediskette Running the 3Com DOS Diagnostics ProgramRunning the NIC Diagnostics Tests Running the Network Test Tab DescriptionViewing the NIC LEDs in the Diagnostics Program Running the NIC TestViewing Network Statistics Click the Statistics tab. The Statistics screen appearsDisplaying Network Statistics Using the 3Com Icon in the Windows System TrayEnabling the Icon Removing the 3Com NIC Diagnostics Program Click Proceed, and then follow the prompts on the screenPage Obtaining Drivers Page Specifications 3CR990 NIC SpeciﬁcationsCabling Requirements Twisted-Pair Cable10BASE-T Operation Category UseRJ-45 Connector Pin Assignments 100BASE-TX OperationLink Negotiation Flow ControlPause Frames Page 3C OM DMI a Gent About the 3Com DMI AgentSystem Requirements Follow the prompts on the screen Installing the 3Com DMI AgentNetwork Management Requirements Restart the PC when prompted EtherCD Navigation LinksDescriptionRoot Subdirectories Auto InsertText Files Subdirectory Description165 File Name File DescriptionPage Requirements Windows Fresh InstallationNetWare Fresh Installation Installation Instructions Driver Summary screen, select 3C990.LAN and press EnterWhen the installation is ﬁnished, edit the STARTUP.NCF ﬁle Page Online Technical Services World Wide Web Site3Com Knowledgebase Web Services 3Com Bulletin Board ServiceAccess by Analog Modem 3Com FTP Site3Com Facts Automated Fax Service Access by Digital ModemSupport from Your Network Supplier 847 262Europe Support from 3ComCountry Region Telephone Number Asia Paciﬁc Rim Returning Products for Repair Country RegionEurope, South Africa, and Middle East Latin AmericaTo obtain an authorization number, call or fax Country Region Telephone Number Fax NumberIndex NumbersMBA PCI NIC 131 NLMs Displaying, Windows Self-healing drivers SHDs OSR2 Index Page FCC Class B Statement Industry Canada Class B Emission Compliance Statement Page Product Registration