S E T T I N G Y O U R S M a R T P H O N E | Palm 755P guide

C O M M O N Q U E S T I O N S

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software issues. (See Third-party applications for suggestions on diagnosing third-party software issues.) After a hard reset, you can restore previously synchronized information the next time you sync.

IMPORTANT If you set a password on your smartphone, performing a hard reset reformats your smartphone. This is a more severe form of a hard reset, which removes all your information, and restores your formats, preferences, and other settings to the factory default settings.

TIP Some third-party applications do not create a backup on your computer when you synchronize. If you perform a hard reset, you may lose data in these applications and you will need to reinstall the application after the hard reset. Please contact the application’s developer to find out which data is backed up during synchronization.

1Remove the battery from your smartphone, and then reinsert it.

Don’t know how? See Replacing the battery.

2When the Access Powered logo appears, press and hold Power/End for ten seconds, and then

release Power/End .

3When the Erase all data? prompt appears, press Up to confirm the hard reset.

IMPORTANT If a Reformatting in progress message appears, do not touch your smartphone until the process is complete. This may take up to 10 minutes.

4When the language selection screen appears, select the same language you selected for your desktop software.

IMPORTANT Always use the same language for your Treo smartphone, your operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

C H A P T E R

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Palm 755P manual S E T T I N G Y O U R S M a R T P H O N E

Contents

User Guide Intellectual property notices Contents 113 Using a phone headsetYour memos and documents 169 Documents To Go Professional 171 Memos 173 Voice Memo N T E N T S Terms Important safety and legal information 257 Index Welcome What’s in the box? Palm Software Installation CD included in the boxWhat do I need to get started? Hardware Where to learn more E L C O M E Setting up This chapter Front view Palm Treo 755P smartphone overview Back view Ringer switch Installing the batteryTop view Sound On Battery contacts Smartphone contacts Charging the battery A R G I N G T H E B a T T E R Y Battery icon Maximizing battery life Making your first call Turn down the screen brightness see Adjusting the brightness Adjusting call volume On , you hear three tones when programming is successful Volume button Setting up your computerWhat’s my phone number? Upgrading from another Palm OS device System requirements Palm may be replaced with palmOne or Handspring A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter 5-way includes the following buttons Moving around the screenCenter Up Left Right Down Highlighting and selecting items Scrolling through screens Highlighting text Accessing command buttons Selecting menu items Selecting options in a pick list Backlight Using the keyboardOption Return Shift/Find Menu Space Alt Entering lowercase and uppercase letters Entering other symbols and accented characters Entering numbers, punctuation, and symbolsAre entered using the Alt key Alt Symbols and accented characters Opening applications Using the quick buttonsPhone Option Calendar Press Applications Using Applications View Your phone This chapter Waking up the screen Turning your smartphone on and off Turning your phone on and off Dialing using the keyboard Press Phone Dialing using the onscreen Dial PadMaking calls Opening the Phone application Select the number you want to dial Press Send to dial Dialing by contact name Dialing from a web page or message Press Center to make the callSelect the phone number on the web page or in the message Call, and then press Send again to dial Numbers From the Phone application’sSend and selecting Call Log from the Redial list Receiving calls Press Power/End Select Hang Up AllEnding a call Do one of the following Send the call to voicemail Press Power Using voicemailSetting up voicemail To ignore a call, do one of the following Listening to voicemail messages Voicemail notification What can I do when I’m on a call? Mutes the microphone so that you cannot be heard Switching applications during a call Select Add Contact Saving phone numbersEnter the information for the entry Select Done Making a second call When the Dial another call prompt appears, select YesAnswering a second call call waiting To hang up the current call and answer Ignore with TextSend Making a conference call Press Power/End Forwarding calls Using Flash mode during a callPress Send from Active Call View While in Flash mode, do any of the following For example, to forward calls to Viewing minutes Defining favorite Usage Buttons724155551234 Press Send to turn on call forwarding Press Phone Use the 5-way to select a blank favorite button Creating a speed-dial favorite button Editing a favorite button Select OKSelect Edit Favorites Button on the Record menu Headset Using a phoneDeleting a favorite button Select Delete Select OK Connecting to a Bluetooth hands-free device Using a wired headset Press Applications and select Select Hands-free Setup Using a Bluetooth hands-free device Press Applications and select Prefs Select Hands-free Customizing advanced settings for your hands-free device Customizing the Phone application’s Main View Customizing phone settings Selecting ringtones Way Creating and managing ringtonesSelecting Phone alert tones Select alert tones from the following pick lists Adjusting ringer volumeAssigning a caller ID ringtone Assigning a caller ID photo Setting your dialing preferences Choosing your privacy settings Enabling TTY Turning on the HAC Setting What are all those icons? Manually selecting the wireless bandCheck the Hearing Aid Compatibility box Your phone is off Area, No Service, Extended O U R P H O N E U R P H O N E A P T E R Your email and other messages This chapter Want to… Use this app… Which application should I use?Check messages from multiple email addresses VersaMail How do I get started? Wireless Sync application Press Wireless Sync Setting up Wireless Sync to work with Internet email Password Enter the password for your Wireless Sync account Setting up Wireless Sync to work with corporate email When the Congratulations message appears, select Done When the Congratulations message appears, select Done Press Wireless Sync VersaMail application SBC/PacBell SBC/Prodigy Speakeasy USA.net Verizon DSL Yahoo Apple.Mac AT&T Global AT&T Worldnet ESMTP, SSL Your system administrator or ISP, and then select Next Creating and sending email messages Settings, select Advanced, and then enter those settingsEnter the subject and message text Attaching photos and videos Adding attachments to your email messagesRed paper clip icon in the upper-right corner Attaching ringtones Receiving and viewing email messages Attaching other types of files Viewing attachments Deleting selected messages from the Inbox Managing your messages Customizing your email settings Switching accountsPress Menu Select Delete on the Message menu Deleting messages by date Select Auto Sync Set preferences for how and whenScheduling Auto Sync Select OK, and then select Get Mail Selecting alert tones Setting preferences for getting messagesCheck the Alert me of new mail box Message Format Sets the format for messages you retrieve Unread messages Imap accountsAttaching a signature to a message Select Signature Check the Attach Signature box MessagingEnter your signature information, and then select OK Working with Microsoft Exchange ActiveSync Press Applications and select Messaging Creating and sending a text messageSelect New Select the To field to address the message Videos Creating and sending a multimedia messageRingtones Sound clips Select Add Media Select New Receiving messages Record new Record a sound clip of up to 1 minute Using links in messages Applications and selecting Pics&Videos Saved pictures later by pressingArranging your messages Deleting messages Message with the chat icon Chatting with Messaging Create chats from messages Indicate Show timestamps in chats Indicate Even when roaming Indicate whetherDisplay my name in chat window as Automatically collect MMS What are all those icons? A P T E R Your connections to the web and wireless devices This chapter Viewing a web Web browserPress Applications and select Web E B B R O W S E R Creating a bookmark Goes to your home Viewing bookmarks or saved pages Saving aEditing or deleting a bookmark or saved Select Edit Bookmarks on the Bookmarks menu Enter a title for this page of bookmarks Select Edit Bookmarks from the Bookmarks menuDownloading files from a web Videos MP4, 3G2, ASF, WMV Ringtones Play Streaming files from a web Copying text from a web Customizing your web browser settingsReturning to recently viewed pages Finding text on a web Select General and set any of the following preferences Home Page Sets the page that appears when you select Select Advanced and set any of the following preferences Disable cascading style sheets Installing the VZAccess Manager software BroadbandAccess Connect Getting help with VZAccess Manager software On the Installation Complete screen, click Finish Terminating a BroadbandAccess Connect Internet session Click the VZAccess Manager icon on your computer desktopOn your computer, go to the VZAccess Manager window Click Disconnect On your smartphone, press Applications and select BluetoothSelect Trusted Devices Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Press Applications and select Bluetooth Select Bluetooth On Accepting a connection from another Bluetooth device A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Taking a picture Camera CamcorderPress Applications and select Camera Press Applications and select Camcorder Recording a video A P T E R Customizing your Camera settings Viewing a picture Pics & VideosPress Applications and select Pics&Videos Select the album that contains the picture you want to see Viewing a video Press Right or Left to scroll to the next item in the album3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4 Select the album that contains the video you want to see Select Share Sending pictures or videos Copying a picture or video Saving a picture as wallpaper Organizing pictures and videosAdding a picture to a contact entry Rotating a picture Viewing pictures and videos on your computer Deleting a picture or videoWindows Mac Pocket Tunes Setting up Windows Media Player for MP3Applications and select pTunes On your computer, open Windows Media Player, and then click Select Preferences Setting up iTunes for MP3 Transferring MP3 files from your computer Select Rip Music Transferring music from a CD to your smartphoneListening to music on your Treo smartphone Choose Song and select a song from the list Press Applications and select pTunes Select Save List Creating a playlistEditing a playlist Press Applications and select pTunes Your personal information organizer Contacts Calendar World Clock Tasks Press Phone Select the Contacts favorite button ContactsSelect New Contact Adding a contact With private entries for more info Select Photos to add an existing picture to this contactAfter you enter all the information, select Done Viewing or changing contact information Deleting a contact CalendarDefining your business card Displaying your calendar Creating an event Select OK Type of time units Number of time units Adding an alarm to an eventCreating an untimed event Create an event, and then select it Select Details Scheduling a repeating eventSelect Other to define a custom Interval Editing or deleting an event Color-coding your scheduleSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Select Day and set any of the following Day View options Customizing display options for your calendar Selecting alarm tones World Clock Default Alarm The default timeframe for the alarm fieldSelecting cities Press Applications and select World Clock Setting an alarmAdding cities Tasks Setting task priority, due date, and other detailsAdding a task Press Applications and select Tasks Checking off a task Organizing your tasks Today, Last 7 Days, Next 7 Days, or Past Due Customizing Tasks Deleting a task Manage Word, Excel Improve productivity by taking Your memos and documents Documents To Go Professional Voice Memo Memos Documents To Go Professional Documents Opening a documentSelect the document you want from the list Voice Memo MemosCreating a memo Press Applications and select Memos Enter the text you want to appear in the memo Select Done Press Applications and select Voice Memo Creating a voice memo Press Center to pause or stop playback O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Viewing and using the alerts Using FindContinue the search Calculator Basic Mode Advanced Mode-Math Selecting functions in Advanced Calculator Mode Installing applicationsLength Length conversions for metric and English values Installing applications from the Internet Installing bonus software from My Treo on your smartphoneMy Treo Installing other third-party applications from a computer Installing bonus software from My Palm on your computer Removing applications Manually deleting applications Viewing application infoPress Menu Select Info on the App menu Sending info over a Bluetooth wireless connection Sending information with Bluetooth wireless technology Press Applications and select Bluetooth Select Bluetooth On Beaming information If the Ringer switch is set to Sound Beaming an application Beaming an entry Receiving beamed information Changing which applications sync Synchronizing information- advanced MAC only Setting up a Bluetooth connection for synchronization Synchronizing over a Bluetooth connection Select Setup Devices Select HotSync SetupPress Applications and select HotSync Applications and select HotSync Synchronizing over an infrared connection Synchronizing using Wireless Sync A P T E R Inserting an expansion card Using expansion cards Removing an expansion card Open the door of the expansion card Slot Opening applications on an expansion card Accessing items stored on an expansion card Press Applications Card Info Viewing expansion card informationSelect Card Info Formatting an expansion card Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter Slide the Ringer switch to Sound System sound settingsSetting system volume levels Silencing sounds Adjusting the brightness Display and appearance settingsChanging the screen font Small Setting display formatsLarge bold Press Applications and select Prefs Press Applications and select Prefs Select Touchscreen Applications settingsSelect a color scheme from the list Select Done Arranging applications by category Select default applications for specific tasksPress Menu Select Category on the App menu Displaying applications by category Reassigning buttons Changing default applications Locking your smartphone and info Press Applications and select Prefs Select Default Apps Locking your keyboard Keyguard Screen when the phone rings. You must Incoming calls received DisablesLocking your screen Select Keyguard Check any of the following boxes Enter your lock code to change this setting Select OK twice Uncheck the On phone power off boxSelect one of the following Phone Lock options Locking your smartphone Press Applications and select Security Select the Password boxSelect the Auto Lock Device box Working with private entries Select Lock & Turn Off to lock your smartphone immediatelyHiding or masking all private entries Viewing all private records Select Lost PasswordSecurity and Palm Desktop software Windows Entering owner information Setting the date and time System settingsPress Applications and select Prefs Select Date & Time On a call, dim backlight after Optimizing power settings Connecting to a virtual private network Connection settings Common questions This chapter On your computer, click UpgradingStartProgramsPalmSafe HotSync P G R a D I N G Desktop software installation Performing a soft reset Resetting your smartphonePerforming a system reset Performing a hard reset S E T T I N G Y O U R S M a R T P H O N E Replacing the battery Screen appears blank Screen There’s a blinking bell in the upper-left corner SynchronizationPalm Desktop info is damaged, you can Can’t find my user folder Make sure that HotSync manager is running Palm Desktop software does not respond to a sync attemptHotSync Manager \Program Files\Palm\device name Synchronization starts but stops without finishingMac HD/Users/user name/Documents/ Palm/Users/device name Palm Desktop software, and then click Change/Remove Synchronize Have duplicate entries in Microsoft Outlook after I sync Calendar, Contacts, Notes, and Tasks to be available offline Click Change If you’re using Microsoft Outlook sold separatelySelect Desktop overwrites handheld, and then click OK My appointments show up in the wrong time slot after I sync Calendar If you’re using Palm Desktop softwareUncheck the New events use time zones box if it’s checked Phone Signal strength is weakMy smartphone won’t connect to the mobile network Other person hears an echo Hear my own voice echo My smartphone hangs up when I hold it to my earMy voice is too quiet on the other end Hear static or interference Preferences Select Clear Voicemail Icon My phone seems to turn off by itself Confirm all the following Hands-free devices Can’t send or receive text messages Can’t tell if data services are available Can’t send or receive multimedia MMS messages Web My smartphone won’t connect to the Internet Can’t access a webEither of these icons, press It takes a long time for a web page to load An image or map is too small on my screen CameraSecure site refuses to permit a transaction Making room on your Treo smartphone Third-party applications Getting more help Error messages O M M O N Q U E S T I O N S Terms Dial-up networking DUN Device nameDialog box Evdo Evolution Data Optimized Palm Quick Install NationalAccessMMS Multimedia Messaging System Option key Pix Place SMS Short Messaging ServiceSlide Streaming FCC Notice Important safety and legal information Battery safety information Waste disposal Page Specifications Specification S Specification S Specification S Index 188, 236 accessing215 Calls 72, 76 104 180 129143 To 60 168 109 Installing 181-183 211208 189 185 122 PlayingBeaming Bell 179 187 Service 75, 124186 248 212 Restoring factory defaults forCalculator icon 180 calculator modes 180 calendar 203 210 Tasks and 166, 167 102216 150 104 124, 253 222183 For 54 87, 124 219103 205 Coverage area 19, 44, 69 Photos 136, 143 Email 96233 Albums 143 Events 67, 156, 161 Dial Pad 37, 45 123Dialing 45-48, 53, 71 Photos 135, 138 171 Troubleshooting 244 viewing attachments138 Attaching voice memos to Errors 235, 242 Passwords 51, 217 162Displaying 67, 156 For 156 From Viewing information about Extended Network message 200, 249 opening files on 172 renamingFeedback 240 fields 32, 35 file types Finding Formatting 217202 Email 95, 96 forwarding phone calls 57 freeing disk space 123 Entering 21, 36-37 Text 33 139Saving 107 Losing 202, 217 198 123, 124, 25336-37 22, 183 145, 146, 148 uninstalling desktop M4V files 140 Mac systems Installing applications fromLinks Treo smartphone 216 Masks 214 173Memory 123, 160 181 196 82, 83, 101, 153116 79, 94 Mute button Names 145117 116, 122 Note button 154 notes 157 Installing 22, 183, 227 Microsoft Exchange 218 Forgetting 83, 217CD 8 213, 216 Dialing 45-48, 53 Ending 49, 52, 55Making 45, 53, 55 61, 64 72, 73 161 Entering 45-48, 66Sending 93, 135, 136 Photo albums 135, 139 149 182 181 Pausing 120, 138Stopping 107, 149 Music 120 Redialing most recent number 251 136 Renaming expansion cards93, 103 Saving Text 121 Contacts 46, 66Text 33, 107 Disabling 53, 214 Email 92, 106 Passwords 51, 217Box 67 241 186 Messages 49, 101 168 213 Resetting 217Naming 24, 63 Screen 162 Sounds 103, 163 Information 23, 177 185 Symbols 37, 38 197 Static 241191-193 Photos 133 Setting preferences for Viewing due dates for 167 System resets 225, 228, 24227 Tasks button Tasks list 33, 156, 166, 167 Trusted Devices button 127 250-251third-party utilities 23, 219 third-party VPN client Untimed events 158, 159 Untimed Events check box Updating From Setting up accounts for 89, 90USB ports Message 75 VersaMail Playing 120, 138 Adding 136173-175 Sending 135, 138 124-126 Volume button 13, 20, 69 volume conversionsSelecting home page for 208 121 Accessing 115, 11783, 85 121-123 Wrap Search check box Year View N D E