Make sure that HotSync manager is running | Palm 755P guide

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C O M M O N Q U E S T I O N S

C H A P T E R

smartphone, and then restores any missing info or applications.

If an app that you deleted reappears on your smartphone, try deleting the app from your Backup folder.

Palm® Desktop software does not respond to a sync attempt

1Make sure that the USB sync cable is securely connected to the USB port on your computer and on the bottom of your smartphone (see Synchronizing information—the basics).

TIP If you’re having trouble trying to sync using an IR or Bluetooth® connection, try using the USB sync cable instead. If this solves the problem, then check your IR or Bluetooth settings (see Synchronizing information—advanced).

2Make sure that HotSync manager is running:

Windows: Right-click HotSync manager in the taskbar in the lower-right corner of your computer screen, and make sure that Local USB is checked. If you don’t see the HotSync

manager icon, click Start, select Programs, select Palm, and then select

HotSync Manager.

HotSync manager icon

Mac: Find the Palm folder on your Mac hard drive. Double-click HotSync

manager in the Palm folder. In the Connection Settings panel, set the Local Setup port to Palm USB.

3Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

4Perform a soft reset (see Performing a soft reset).

5Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

6If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different

234S Y N C H R O N I Z A T I O N

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Palm 755P manual Palm Desktop software does not respond to a sync attempt, Make sure that HotSync manager is running

Contents

User Guide Intellectual property notices Contents Your memos and documents 169 Using a phone headset113 Documents To Go Professional 171 Memos 173 Voice Memo N T E N T S Terms Important safety and legal information 257 Index Welcome What do I need to get started? Palm Software Installation CD included in the boxWhat’s in the box? Hardware Where to learn more E L C O M E Setting up This chapter Palm Treo 755P smartphone overview Front view Back view Top view Installing the batteryRinger switch Sound On Charging the battery Battery contacts Smartphone contacts A R G I N G T H E B a T T E R Y Maximizing battery life Battery icon Turn down the screen brightness see Adjusting the brightness Making your first call On , you hear three tones when programming is successful Adjusting call volume Setting up your computer Volume buttonWhat’s my phone number? System requirements Upgrading from another Palm OS device Palm may be replaced with palmOne or Handspring A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter Moving around the screen 5-way includes the following buttonsCenter Up Left Right Down Scrolling through screens Highlighting and selecting items Accessing command buttons Highlighting text Selecting menu items Selecting options in a pick list Option Return Shift/Find Menu Space Alt Using the keyboardBacklight Entering lowercase and uppercase letters Entering numbers, punctuation, and symbols Entering other symbols and accented charactersAre entered using the Alt key Symbols and accented characters Alt Phone Option Using the quick buttonsOpening applications Calendar Using Applications View Press Applications Your phone This chapter Turning your smartphone on and off Waking up the screen Turning your phone on and off Making calls Dialing using the onscreen Dial PadDialing using the keyboard Press Phone Opening the Phone application Dialing by contact name Select the number you want to dial Press Send to dial Press Center to make the call Dialing from a web page or messageSelect the phone number on the web page or in the message Numbers From the Phone application’s Call, and then press Send again to dialSend and selecting Call Log from the Redial list Ending a call Press Power/End Select Hang Up AllReceiving calls Do one of the following Setting up voicemail Using voicemailSend the call to voicemail Press Power To ignore a call, do one of the following Voicemail notification Listening to voicemail messages What can I do when I’m on a call? Switching applications during a call Mutes the microphone so that you cannot be heard Saving phone numbers Select Add ContactEnter the information for the entry Select Done When the Dial another call prompt appears, select Yes Making a second callAnswering a second call call waiting Send Ignore with TextTo hang up the current call and answer Making a conference call Press Send from Active Call View Using Flash mode during a callPress Power/End Forwarding calls While in Flash mode, do any of the following 724155551234 Viewing minutes Defining favorite Usage ButtonsFor example, to forward calls to Press Send to turn on call forwarding Creating a speed-dial favorite button Press Phone Use the 5-way to select a blank favorite button Select OK Editing a favorite buttonSelect Edit Favorites Button on the Record menu Deleting a favorite button Using a phoneHeadset Select Delete Select OK Using a wired headset Connecting to a Bluetooth hands-free device Select Hands-free Setup Press Applications and select Using a Bluetooth hands-free device Customizing advanced settings for your hands-free device Press Applications and select Prefs Select Hands-free Customizing phone settings Customizing the Phone application’s Main View Selecting ringtones Creating and managing ringtones WaySelecting Phone alert tones Adjusting ringer volume Select alert tones from the following pick listsAssigning a caller ID ringtone Assigning a caller ID photo Setting your dialing preferences Choosing your privacy settings Turning on the HAC Setting Enabling TTY Manually selecting the wireless band What are all those icons?Check the Hearing Aid Compatibility box Area, No Service, Extended Your phone is off O U R P H O N E U R P H O N E A P T E R Your email and other messages This chapter Which application should I use? Want to… Use this app…Check messages from multiple email addresses VersaMail Wireless Sync application How do I get started? Setting up Wireless Sync to work with Internet email Press Wireless Sync Password Enter the password for your Wireless Sync account When the Congratulations message appears, select Done Setting up Wireless Sync to work with corporate email When the Congratulations message appears, select Done Press Wireless Sync VersaMail application Apple.Mac AT&T Global AT&T Worldnet SBC/PacBell SBC/Prodigy Speakeasy USA.net Verizon DSL Yahoo ESMTP, SSL Your system administrator or ISP, and then select Next Settings, select Advanced, and then enter those settings Creating and sending email messagesEnter the subject and message text Red paper clip icon in the upper-right corner Adding attachments to your email messagesAttaching photos and videos Attaching ringtones Attaching other types of files Receiving and viewing email messages Viewing attachments Managing your messages Deleting selected messages from the Inbox Press Menu Select Delete on the Message menu Switching accountsCustomizing your email settings Deleting messages by date Scheduling Auto Sync Set preferences for how and whenSelect Auto Sync Select OK, and then select Get Mail Setting preferences for getting messages Selecting alert tonesCheck the Alert me of new mail box Unread messages Imap accounts Message Format Sets the format for messages you retrieveAttaching a signature to a message Enter your signature information, and then select OK MessagingSelect Signature Check the Attach Signature box Working with Microsoft Exchange ActiveSync Creating and sending a text message Press Applications and select MessagingSelect New Select the To field to address the message Ringtones Creating and sending a multimedia messageVideos Sound clips Select New Select Add Media Record new Record a sound clip of up to 1 minute Receiving messages Using links in messages Arranging your messages Saved pictures later by pressingApplications and selecting Pics&Videos Deleting messages Chatting with Messaging Message with the chat icon Create chats from messages Indicate Display my name in chat window as Even when roaming Indicate whetherShow timestamps in chats Indicate Automatically collect MMS What are all those icons? A P T E R Your connections to the web and wireless devices This chapter Web browser Viewing a webPress Applications and select Web E B B R O W S E R Goes to your home Creating a bookmark Editing or deleting a bookmark or saved Saving aViewing bookmarks or saved pages Select Edit Bookmarks on the Bookmarks menu Downloading files from a web Select Edit Bookmarks from the Bookmarks menuEnter a title for this page of bookmarks Videos MP4, 3G2, ASF, WMV Ringtones Streaming files from a web Play Returning to recently viewed pages Customizing your web browser settingsCopying text from a web Finding text on a web Home Page Sets the page that appears when you select Select General and set any of the following preferences Disable cascading style sheets Select Advanced and set any of the following preferences BroadbandAccess Connect Installing the VZAccess Manager software On the Installation Complete screen, click Finish Getting help with VZAccess Manager software On your computer, go to the VZAccess Manager window Click the VZAccess Manager icon on your computer desktopTerminating a BroadbandAccess Connect Internet session Click Disconnect Applications and select Bluetooth On your smartphone, pressSelect Trusted Devices Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Press Applications and select Bluetooth Select Bluetooth On A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Camera Camcorder Taking a picturePress Applications and select Camera Recording a video Press Applications and select Camcorder A P T E R Customizing your Camera settings Press Applications and select Pics&Videos Pics & VideosViewing a picture Select the album that contains the picture you want to see 3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4 Press Right or Left to scroll to the next item in the albumViewing a video Select the album that contains the video you want to see Sending pictures or videos Select Share Copying a picture or video Adding a picture to a contact entry Organizing pictures and videosSaving a picture as wallpaper Rotating a picture Windows Deleting a picture or videoViewing pictures and videos on your computer Mac Applications and select pTunes Setting up Windows Media Player for MP3Pocket Tunes On your computer, open Windows Media Player, and then click Setting up iTunes for MP3 Select Preferences Transferring MP3 files from your computer Transferring music from a CD to your smartphone Select Rip MusicListening to music on your Treo smartphone Press Applications and select pTunes Choose Song and select a song from the list Creating a playlist Select Save ListEditing a playlist Press Applications and select pTunes Your personal information organizer Contacts Calendar World Clock Tasks Select New Contact ContactsPress Phone Select the Contacts favorite button Adding a contact After you enter all the information, select Done Select Photos to add an existing picture to this contactWith private entries for more info Viewing or changing contact information Calendar Deleting a contactDefining your business card Displaying your calendar Creating an event Adding an alarm to an event Select OK Type of time units Number of time unitsCreating an untimed event Select Other to define a custom Scheduling a repeating eventCreate an event, and then select it Select Details Interval Select the event you want to edit or delete Select Details Color-coding your scheduleEditing or deleting an event Delete Removes the event from your calendar Select OK Customizing display options for your calendar Select Day and set any of the following Day View options Selecting alarm tones Default Alarm The default timeframe for the alarm field World ClockSelecting cities Setting an alarm Press Applications and select World ClockAdding cities Setting task priority, due date, and other details TasksAdding a task Press Applications and select Tasks Checking off a task Today, Last 7 Days, Next 7 Days, or Past Due Organizing your tasks Deleting a task Customizing Tasks Your memos and documents Manage Word, Excel Improve productivity by taking Documents To Go Professional Voice Memo Memos Documents To Go Professional Opening a document DocumentsSelect the document you want from the list Creating a memo Press Applications and select Memos MemosVoice Memo Enter the text you want to appear in the memo Select Done Creating a voice memo Press Applications and select Voice Memo Press Center to pause or stop playback O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Using Find Viewing and using the alertsContinue the search Basic Mode Advanced Mode-Math Calculator Installing applications Selecting functions in Advanced Calculator ModeLength Length conversions for metric and English values Installing bonus software from My Treo on your smartphone Installing applications from the InternetMy Treo Installing bonus software from My Palm on your computer Installing other third-party applications from a computer Removing applications Viewing application info Manually deleting applicationsPress Menu Select Info on the App menu Sending information with Bluetooth wireless technology Sending info over a Bluetooth wireless connection Press Applications and select Bluetooth Select Bluetooth On If the Ringer switch is set to Sound Beaming information Beaming an entry Beaming an application Receiving beamed information Synchronizing information- advanced Changing which applications sync MAC only Setting up a Bluetooth connection for synchronization Select Setup Devices Select HotSync Setup Synchronizing over a Bluetooth connectionPress Applications and select HotSync Synchronizing over an infrared connection Applications and select HotSync Synchronizing using Wireless Sync A P T E R Using expansion cards Inserting an expansion card Open the door of the expansion card Slot Removing an expansion card Accessing items stored on an expansion card Opening applications on an expansion card Press Applications Select Card Info Viewing expansion card informationCard Info Formatting an expansion card Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter Setting system volume levels System sound settingsSlide the Ringer switch to Sound Silencing sounds Display and appearance settings Adjusting the brightnessChanging the screen font Large bold Setting display formatsSmall Press Applications and select Prefs Applications settings Press Applications and select Prefs Select TouchscreenSelect a color scheme from the list Select Done Press Menu Select Category on the App menu Select default applications for specific tasksArranging applications by category Displaying applications by category Changing default applications Reassigning buttons Press Applications and select Prefs Select Default Apps Locking your smartphone and info Locking your keyboard Keyguard Locking your screen Incoming calls received DisablesScreen when the phone rings. You must Select Keyguard Check any of the following boxes Select one of the following Phone Lock options Uncheck the On phone power off boxEnter your lock code to change this setting Select OK twice Locking your smartphone Select the Password box Press Applications and select SecuritySelect the Auto Lock Device box Select Lock & Turn Off to lock your smartphone immediately Working with private entriesHiding or masking all private entries Security and Palm Desktop software Windows Select Lost PasswordViewing all private records Entering owner information System settings Setting the date and timePress Applications and select Prefs Select Date & Time Optimizing power settings On a call, dim backlight after Connection settings Connecting to a virtual private network Common questions This chapter Upgrading On your computer, clickStartProgramsPalmSafe HotSync P G R a D I N G Desktop software installation Performing a system reset Resetting your smartphonePerforming a soft reset Performing a hard reset S E T T I N G Y O U R S M a R T P H O N E Replacing the battery Screen Screen appears blank Synchronization There’s a blinking bell in the upper-left cornerPalm Desktop info is damaged, you can Can’t find my user folder Palm Desktop software does not respond to a sync attempt Make sure that HotSync manager is runningHotSync Manager Synchronization starts but stops without finishing \Program Files\Palm\device nameMac HD/Users/user name/Documents/ Palm/Users/device name Synchronize Palm Desktop software, and then click Change/Remove Calendar, Contacts, Notes, and Tasks to be available offline Have duplicate entries in Microsoft Outlook after I sync Select Desktop overwrites handheld, and then click OK If you’re using Microsoft Outlook sold separatelyClick Change My appointments show up in the wrong time slot after I sync If you’re using Palm Desktop software CalendarUncheck the New events use time zones box if it’s checked My smartphone won’t connect to the mobile network Signal strength is weakPhone Other person hears an echo My voice is too quiet on the other end My smartphone hangs up when I hold it to my earHear my own voice echo Hear static or interference My phone seems to turn off by itself Preferences Select Clear Voicemail Icon Hands-free devices Confirm all the following Can’t tell if data services are available Can’t send or receive text messages Web Can’t send or receive multimedia MMS messages Can’t access a web My smartphone won’t connect to the InternetEither of these icons, press It takes a long time for a web page to load Camera An image or map is too small on my screenSecure site refuses to permit a transaction Making room on your Treo smartphone Third-party applications Error messages Getting more help O M M O N Q U E S T I O N S Terms Dialog box Device nameDial-up networking DUN Evdo Evolution Data Optimized MMS Multimedia Messaging System NationalAccessPalm Quick Install Option key Slide SMS Short Messaging ServicePix Place Streaming Important safety and legal information FCC Notice Battery safety information Waste disposal Page Specifications Specification S Specification S Specification S 215 Calls 72, 76 188, 236 accessingIndex 104 143 To 60 129180 168 208 189 Installing 181-183 211109 185 Beaming Playing122 Bell 179 186 Service 75, 124187 248 Calculator icon 180 calculator modes 180 calendar Restoring factory defaults for212 203 216 Tasks and 166, 167 102210 150 104 183 222124, 253 For 54 103 205 21987, 124 Coverage area 19, 44, 69 233 Email 96Photos 136, 143 Albums 143 Dialing 45-48, 53, 71 Dial Pad 37, 45 123Events 67, 156, 161 Photos 135, 138 138 Troubleshooting 244 viewing attachments171 Attaching voice memos to Displaying 67, 156 Passwords 51, 217 162Errors 235, 242 For 156 Feedback 240 fields 32, 35 file types 200, 249 opening files on 172 renamingFrom Viewing information about Extended Network message Finding 202 217Formatting Email 95, 96 forwarding phone calls 57 freeing disk space Saving 107 139123 Entering 21, 36-37 Text 33 Losing 202, 217 36-37 123, 124, 253198 22, 183 Links M4V files 140 Mac systems Installing applications from145, 146, 148 uninstalling desktop Treo smartphone 216 Memory 123, 160 173Masks 214 181 116 82, 83, 101, 153196 79, 94 117 145Mute button Names 116, 122 Note button 154 notes Installing 22, 183, 227 Microsoft Exchange 157 CD 8 Forgetting 83, 217218 213, 216 Making 45, 53, 55 Ending 49, 52, 55Dialing 45-48, 53 61, 64 Sending 93, 135, 136 Entering 45-48, 6672, 73 161 Photo albums 135, 139 Stopping 107, 149 Pausing 120, 138149 182 181 Music 120 Redialing most recent number 93, 103 Renaming expansion cards251 136 Saving Text 33, 107 Contacts 46, 66Text 121 Disabling 53, 214 Box 67 241 186 Passwords 51, 217Email 92, 106 Messages 49, 101 168 Naming 24, 63 Resetting 217213 Screen 162 191-193 Symbols 37, 38 197 Static 241Sounds 103, 163 Information 23, 177 185 Photos 133 27 Tasks button System resets 225, 228, 242Setting preferences for Viewing due dates for 167 Tasks list 33, 156, 166, 167 250-251third-party utilities 23, 219 third-party VPN client Trusted Devices button 127 USB ports From Setting up accounts for 89, 90Untimed events 158, 159 Untimed Events check box Updating Message 75 VersaMail 173-175 Adding 136Playing 120, 138 Sending 135, 138 Selecting home page for Volume button 13, 20, 69 volume conversions124-126 208 83, 85 Accessing 115, 117121 121-123 Wrap Search check box Year View N D E