Resetting your smartphone, Performing a soft reset | Palm 755P

11

C O M M O N Q U E S T I O N S

C H A P T E R

Resetting your smartphone

Performing a soft reset

A soft reset is similar to restarting a computer. If your smartphone is not responding or you have trouble synchronizing with your computer, a soft reset may help. All your info is retained when you perform a soft reset.

1Remove the battery from your smartphone, and then reinsert it.

Don’t know how? See Replacing the battery.

NOTE The reset begins when you reinsert the battery.

2At the end of the soft reset, Date & Time Preferences appears. Select Done.

Performing a system reset

A system reset, also called a safe or warm reset, tells your smartphone to stop what it’s doing and start over again without

loading any system extras. If your smartphone loops or freezes during or after a soft reset, a system reset may help. Performing a system reset can release your smartphone from an endless loop so that you can uninstall a third-party application that may be causing the looping.

1Remove the battery from your smartphone.

2Press and hold Up while reinserting the battery.

Don’t know how? See Replacing the battery.

3When Date & Time Preferences appears, then release Up .

4Delete the third-party application that you suspect is causing the problem.

5Perform a soft reset. The wireless features of your smartphone are not available until you complete this step.

Performing a hard reset

A hard reset erases all information and third-party software on your Treo smartphone. Never perform a hard reset without first trying a soft reset, a system reset, and trying to resolve third-party

228 R E S E T T I N G Y O U R S M A R T P H O N E

Image 228

Palm 755P manual Resetting your smartphone, Performing a soft reset, Performing a system reset, Performing a hard reset

Contents

User Guide Intellectual property notices Contents Using a phone headset 113Your memos and documents 169 Documents To Go Professional 171 Memos 173 Voice Memo N T E N T S Terms Important safety and legal information 257 Index Welcome Palm Software Installation CD included in the box What’s in the box?What do I need to get started? Hardware Where to learn more E L C O M E Setting up This chapter Palm Treo 755P smartphone overview Front view Back view Installing the battery Ringer switchTop view Sound On Charging the battery Battery contacts Smartphone contacts A R G I N G T H E B a T T E R Y Maximizing battery life Battery icon Turn down the screen brightness see Adjusting the brightness Making your first call On , you hear three tones when programming is successful Adjusting call volume Setting up your computer Volume buttonWhat’s my phone number? System requirements Upgrading from another Palm OS device Palm may be replaced with palmOne or Handspring A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter Moving around the screen 5-way includes the following buttonsCenter Up Left Right Down Scrolling through screens Highlighting and selecting items Accessing command buttons Highlighting text Selecting menu items Selecting options in a pick list Using the keyboard BacklightOption Return Shift/Find Menu Space Alt Entering lowercase and uppercase letters Entering numbers, punctuation, and symbols Entering other symbols and accented charactersAre entered using the Alt key Symbols and accented characters Alt Using the quick buttons Opening applicationsPhone Option Calendar Using Applications View Press Applications Your phone This chapter Turning your smartphone on and off Waking up the screen Turning your phone on and off Dialing using the onscreen Dial Pad Dialing using the keyboard Press PhoneMaking calls Opening the Phone application Dialing by contact name Select the number you want to dial Press Send to dial Press Center to make the call Dialing from a web page or messageSelect the phone number on the web page or in the message Numbers From the Phone application’s Call, and then press Send again to dialSend and selecting Call Log from the Redial list Press Power/End Select Hang Up All Receiving callsEnding a call Do one of the following Using voicemail Send the call to voicemail Press PowerSetting up voicemail To ignore a call, do one of the following Voicemail notification Listening to voicemail messages What can I do when I’m on a call? Switching applications during a call Mutes the microphone so that you cannot be heard Saving phone numbers Select Add ContactEnter the information for the entry Select Done When the Dial another call prompt appears, select Yes Making a second callAnswering a second call call waiting Ignore with Text To hang up the current call and answerSend Making a conference call Using Flash mode during a call Press Power/End Forwarding callsPress Send from Active Call View While in Flash mode, do any of the following Viewing minutes Defining favorite Usage Buttons For example, to forward calls to724155551234 Press Send to turn on call forwarding Creating a speed-dial favorite button Press Phone Use the 5-way to select a blank favorite button Select OK Editing a favorite buttonSelect Edit Favorites Button on the Record menu Using a phone HeadsetDeleting a favorite button Select Delete Select OK Using a wired headset Connecting to a Bluetooth hands-free device Select Hands-free Setup Press Applications and select Using a Bluetooth hands-free device Customizing advanced settings for your hands-free device Press Applications and select Prefs Select Hands-free Customizing phone settings Customizing the Phone application’s Main View Selecting ringtones Creating and managing ringtones WaySelecting Phone alert tones Adjusting ringer volume Select alert tones from the following pick listsAssigning a caller ID ringtone Assigning a caller ID photo Setting your dialing preferences Choosing your privacy settings Turning on the HAC Setting Enabling TTY Manually selecting the wireless band What are all those icons?Check the Hearing Aid Compatibility box Area, No Service, Extended Your phone is off O U R P H O N E U R P H O N E A P T E R Your email and other messages This chapter Which application should I use? Want to… Use this app…Check messages from multiple email addresses VersaMail Wireless Sync application How do I get started? Setting up Wireless Sync to work with Internet email Press Wireless Sync Password Enter the password for your Wireless Sync account When the Congratulations message appears, select Done Setting up Wireless Sync to work with corporate email When the Congratulations message appears, select Done Press Wireless Sync VersaMail application Apple.Mac AT&T Global AT&T Worldnet SBC/PacBell SBC/Prodigy Speakeasy USA.net Verizon DSL Yahoo ESMTP, SSL Your system administrator or ISP, and then select Next Settings, select Advanced, and then enter those settings Creating and sending email messagesEnter the subject and message text Adding attachments to your email messages Attaching photos and videosRed paper clip icon in the upper-right corner Attaching ringtones Attaching other types of files Receiving and viewing email messages Viewing attachments Managing your messages Deleting selected messages from the Inbox Switching accounts Customizing your email settingsPress Menu Select Delete on the Message menu Deleting messages by date Set preferences for how and when Select Auto SyncScheduling Auto Sync Select OK, and then select Get Mail Setting preferences for getting messages Selecting alert tonesCheck the Alert me of new mail box Unread messages Imap accounts Message Format Sets the format for messages you retrieveAttaching a signature to a message Messaging Select Signature Check the Attach Signature boxEnter your signature information, and then select OK Working with Microsoft Exchange ActiveSync Creating and sending a text message Press Applications and select MessagingSelect New Select the To field to address the message Creating and sending a multimedia message VideosRingtones Sound clips Select New Select Add Media Record new Record a sound clip of up to 1 minute Receiving messages Using links in messages Saved pictures later by pressing Applications and selecting Pics&VideosArranging your messages Deleting messages Chatting with Messaging Message with the chat icon Create chats from messages Indicate Even when roaming Indicate whether Show timestamps in chats IndicateDisplay my name in chat window as Automatically collect MMS What are all those icons? A P T E R Your connections to the web and wireless devices This chapter Web browser Viewing a webPress Applications and select Web E B B R O W S E R Goes to your home Creating a bookmark Saving a Viewing bookmarks or saved pagesEditing or deleting a bookmark or saved Select Edit Bookmarks on the Bookmarks menu Select Edit Bookmarks from the Bookmarks menu Enter a title for this page of bookmarksDownloading files from a web Videos MP4, 3G2, ASF, WMV Ringtones Streaming files from a web Play Customizing your web browser settings Copying text from a webReturning to recently viewed pages Finding text on a web Home Page Sets the page that appears when you select Select General and set any of the following preferences Disable cascading style sheets Select Advanced and set any of the following preferences BroadbandAccess Connect Installing the VZAccess Manager software On the Installation Complete screen, click Finish Getting help with VZAccess Manager software Click the VZAccess Manager icon on your computer desktop Terminating a BroadbandAccess Connect Internet sessionOn your computer, go to the VZAccess Manager window Click Disconnect Applications and select Bluetooth On your smartphone, pressSelect Trusted Devices Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Press Applications and select Bluetooth Select Bluetooth On A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Camera Camcorder Taking a picturePress Applications and select Camera Recording a video Press Applications and select Camcorder A P T E R Customizing your Camera settings Pics & Videos Viewing a picturePress Applications and select Pics&Videos Select the album that contains the picture you want to see Press Right or Left to scroll to the next item in the album Viewing a video3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4 Select the album that contains the video you want to see Sending pictures or videos Select Share Copying a picture or video Organizing pictures and videos Saving a picture as wallpaperAdding a picture to a contact entry Rotating a picture Deleting a picture or video Viewing pictures and videos on your computerWindows Mac Setting up Windows Media Player for MP3 Pocket TunesApplications and select pTunes On your computer, open Windows Media Player, and then click Setting up iTunes for MP3 Select Preferences Transferring MP3 files from your computer Transferring music from a CD to your smartphone Select Rip MusicListening to music on your Treo smartphone Press Applications and select pTunes Choose Song and select a song from the list Creating a playlist Select Save ListEditing a playlist Press Applications and select pTunes Your personal information organizer Contacts Calendar World Clock Tasks Contacts Press Phone Select the Contacts favorite buttonSelect New Contact Adding a contact Select Photos to add an existing picture to this contact With private entries for more infoAfter you enter all the information, select Done Viewing or changing contact information Calendar Deleting a contactDefining your business card Displaying your calendar Creating an event Adding an alarm to an event Select OK Type of time units Number of time unitsCreating an untimed event Scheduling a repeating event Create an event, and then select it Select DetailsSelect Other to define a custom Interval Color-coding your schedule Editing or deleting an eventSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Customizing display options for your calendar Select Day and set any of the following Day View options Selecting alarm tones Default Alarm The default timeframe for the alarm field World ClockSelecting cities Setting an alarm Press Applications and select World ClockAdding cities Setting task priority, due date, and other details TasksAdding a task Press Applications and select Tasks Checking off a task Today, Last 7 Days, Next 7 Days, or Past Due Organizing your tasks Deleting a task Customizing Tasks Your memos and documents Manage Word, Excel Improve productivity by taking Documents To Go Professional Voice Memo Memos Documents To Go Professional Opening a document DocumentsSelect the document you want from the list Memos Voice MemoCreating a memo Press Applications and select Memos Enter the text you want to appear in the memo Select Done Creating a voice memo Press Applications and select Voice Memo Press Center to pause or stop playback O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Using Find Viewing and using the alertsContinue the search Basic Mode Advanced Mode-Math Calculator Installing applications Selecting functions in Advanced Calculator ModeLength Length conversions for metric and English values Installing bonus software from My Treo on your smartphone Installing applications from the InternetMy Treo Installing bonus software from My Palm on your computer Installing other third-party applications from a computer Removing applications Viewing application info Manually deleting applicationsPress Menu Select Info on the App menu Sending information with Bluetooth wireless technology Sending info over a Bluetooth wireless connection Press Applications and select Bluetooth Select Bluetooth On If the Ringer switch is set to Sound Beaming information Beaming an entry Beaming an application Receiving beamed information Synchronizing information- advanced Changing which applications sync MAC only Setting up a Bluetooth connection for synchronization Select Setup Devices Select HotSync Setup Synchronizing over a Bluetooth connectionPress Applications and select HotSync Synchronizing over an infrared connection Applications and select HotSync Synchronizing using Wireless Sync A P T E R Using expansion cards Inserting an expansion card Open the door of the expansion card Slot Removing an expansion card Accessing items stored on an expansion card Opening applications on an expansion card Press Applications Viewing expansion card information Card InfoSelect Card Info Formatting an expansion card Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter System sound settings Slide the Ringer switch to SoundSetting system volume levels Silencing sounds Display and appearance settings Adjusting the brightnessChanging the screen font Setting display formats SmallLarge bold Press Applications and select Prefs Applications settings Press Applications and select Prefs Select TouchscreenSelect a color scheme from the list Select Done Select default applications for specific tasks Arranging applications by categoryPress Menu Select Category on the App menu Displaying applications by category Changing default applications Reassigning buttons Press Applications and select Prefs Select Default Apps Locking your smartphone and info Locking your keyboard Keyguard Incoming calls received Disables Screen when the phone rings. You mustLocking your screen Select Keyguard Check any of the following boxes Uncheck the On phone power off box Enter your lock code to change this setting Select OK twiceSelect one of the following Phone Lock options Locking your smartphone Select the Password box Press Applications and select SecuritySelect the Auto Lock Device box Select Lock & Turn Off to lock your smartphone immediately Working with private entriesHiding or masking all private entries Select Lost Password Viewing all private recordsSecurity and Palm Desktop software Windows Entering owner information System settings Setting the date and timePress Applications and select Prefs Select Date & Time Optimizing power settings On a call, dim backlight after Connection settings Connecting to a virtual private network Common questions This chapter Upgrading On your computer, clickStartProgramsPalmSafe HotSync P G R a D I N G Desktop software installation Resetting your smartphone Performing a soft resetPerforming a system reset Performing a hard reset S E T T I N G Y O U R S M a R T P H O N E Replacing the battery Screen Screen appears blank Synchronization There’s a blinking bell in the upper-left cornerPalm Desktop info is damaged, you can Can’t find my user folder Palm Desktop software does not respond to a sync attempt Make sure that HotSync manager is runningHotSync Manager Synchronization starts but stops without finishing \Program Files\Palm\device nameMac HD/Users/user name/Documents/ Palm/Users/device name Synchronize Palm Desktop software, and then click Change/Remove Calendar, Contacts, Notes, and Tasks to be available offline Have duplicate entries in Microsoft Outlook after I sync If you’re using Microsoft Outlook sold separately Click ChangeSelect Desktop overwrites handheld, and then click OK My appointments show up in the wrong time slot after I sync If you’re using Palm Desktop software CalendarUncheck the New events use time zones box if it’s checked Signal strength is weak PhoneMy smartphone won’t connect to the mobile network Other person hears an echo My smartphone hangs up when I hold it to my ear Hear my own voice echoMy voice is too quiet on the other end Hear static or interference My phone seems to turn off by itself Preferences Select Clear Voicemail Icon Hands-free devices Confirm all the following Can’t tell if data services are available Can’t send or receive text messages Web Can’t send or receive multimedia MMS messages Can’t access a web My smartphone won’t connect to the InternetEither of these icons, press It takes a long time for a web page to load Camera An image or map is too small on my screenSecure site refuses to permit a transaction Making room on your Treo smartphone Third-party applications Error messages Getting more help O M M O N Q U E S T I O N S Terms Device name Dial-up networking DUNDialog box Evdo Evolution Data Optimized NationalAccess Palm Quick InstallMMS Multimedia Messaging System Option key SMS Short Messaging Service Pix PlaceSlide Streaming Important safety and legal information FCC Notice Battery safety information Waste disposal Page Specifications Specification S Specification S Specification S 188, 236 accessing Index215 Calls 72, 76 104 129 180143 To 60 168 Installing 181-183 211 109208 189 185 Playing 122Beaming Bell 179 Service 75, 124 187186 248 Restoring factory defaults for 212Calculator icon 180 calculator modes 180 calendar 203 Tasks and 166, 167 102 210216 150 104 222 124, 253183 For 54 219 87, 124103 205 Coverage area 19, 44, 69 Email 96 Photos 136, 143233 Albums 143 Dial Pad 37, 45 123 Events 67, 156, 161Dialing 45-48, 53, 71 Photos 135, 138 Troubleshooting 244 viewing attachments 171138 Attaching voice memos to Passwords 51, 217 162 Errors 235, 242Displaying 67, 156 For 156 200, 249 opening files on 172 renaming From Viewing information about Extended Network messageFeedback 240 fields 32, 35 file types Finding 217 Formatting202 Email 95, 96 forwarding phone calls 57 freeing disk space 139 123 Entering 21, 36-37 Text 33Saving 107 Losing 202, 217 123, 124, 253 19836-37 22, 183 M4V files 140 Mac systems Installing applications from 145, 146, 148 uninstalling desktopLinks Treo smartphone 216 173 Masks 214Memory 123, 160 181 82, 83, 101, 153 196116 79, 94 145 Mute button Names117 116, 122 Note button 154 notes Installing 22, 183, 227 Microsoft Exchange 157 Forgetting 83, 217 218CD 8 213, 216 Ending 49, 52, 55 Dialing 45-48, 53Making 45, 53, 55 61, 64 Entering 45-48, 66 72, 73 161Sending 93, 135, 136 Photo albums 135, 139 Pausing 120, 138 149 182 181Stopping 107, 149 Music 120 Redialing most recent number Renaming expansion cards 251 13693, 103 Saving Contacts 46, 66 Text 121Text 33, 107 Disabling 53, 214 Passwords 51, 217 Email 92, 106Box 67 241 186 Messages 49, 101 168 Resetting 217 213Naming 24, 63 Screen 162 Symbols 37, 38 197 Static 241 Sounds 103, 163 Information 23, 177 185191-193 Photos 133 System resets 225, 228, 242 Setting preferences for Viewing due dates for 16727 Tasks button Tasks list 33, 156, 166, 167 250-251third-party utilities 23, 219 third-party VPN client Trusted Devices button 127 From Setting up accounts for 89, 90 Untimed events 158, 159 Untimed Events check box UpdatingUSB ports Message 75 VersaMail Adding 136 Playing 120, 138173-175 Sending 135, 138 Volume button 13, 20, 69 volume conversions 124-126Selecting home page for 208 Accessing 115, 117 12183, 85 121-123 Wrap Search check box Year View N D E