COMMON QUESTIONS
WEB
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11
CHAPTER
My smartphone won’t connect to the
Internet
Your Treo 755P smartphone supports the
NationalAccess and BroadbandAccess
wireless data networks. To connect to the
Internet, you must subscribe to and
activate data services with Verizon
Wireless, and you must be in a location
with data coverage.
1Press and hold Power/End to
turn off your phone. Then press
and hold the same button to turn it back
on again.
2Press Phone and look for either
the NationalAccess or
BroadbandAccess icon in the title
bar of the Phone application’s Main
View.
3If you see one of these icons, you are in
a data coverage area. Try connecting to
the Internet again. If you do not see
either of these icons, press
Applications , select Prefs ,
and continue with the following steps.
4Select Network.
5Select the Services pick list and select
BroadbandAccess.
6Select Connect.
7If the connection is successful, go the
web browser. If you still can’t make a
connection, perform a soft reset (see
Performing a soft reset).
8If your phone did not turn on
automatically, press and hold Power/
End to turn on your phone, and
try connecting to the Internet.
9Contact Verizon Wireless to verify the
following:
•Your subscription plan includes
high-speed data services
•Data services have been activated on
your account
•Data coverage is available in your
location
•There are no data service outages in
your location
I can’t access a web page
First, make sure you have Internet access:
Open the web browser and try to view
another web page you’ve loaded before. To
ensure you’re viewing the page directly
from the Internet, press Menu , select
Go, and then select Refresh.