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C O M M O N Q U E S T I O N S

C H A P T E R

My smartphone won’t connect to the Internet

Your Treo 755P smartphone supports the NationalAccess and BroadbandAccess wireless data networks. To connect to the Internet, you must subscribe to and activate data services with Verizon Wireless, and you must be in a location with data coverage.

1Press and hold Power/End to turn off your phone. Then press

and hold the same button to turn it back on again.

2Press Phone and look for either the NationalAccess or BroadbandAccess icon in the title bar of the Phone application’s Main View.

3If you see one of these icons, you are in a data coverage area. Try connecting to the Internet again. If you do not see

either of these icons, press

Applications , select Prefs , and continue with the following steps.

4Select Network.

5Select the Services pick list and select BroadbandAccess.

6Select Connect.

7If the connection is successful, go the web browser. If you still can’t make a connection, perform a soft reset (see Performing a soft reset).

8If your phone did not turn on automatically, press and hold Power/

End to turn on your phone, and try connecting to the Internet.

9Contact Verizon Wireless to verify the following:

Your subscription plan includes high-speed data services

Data services have been activated on your account

Data coverage is available in your location

There are no data service outages in your location

I can’t access a web page

First, make sure you have Internet access: Open the web browser and try to view another web page you’ve loaded before. To ensure you’re viewing the page directly from the Internet, press Menu , select Go, and then select Refresh.

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Palm 755P manual My smartphone won’t connect to the Internet, Either of these icons, press, Can’t access a web