COMMON QUESTIONS
DESKTOP SOFTWARE INSTALLATION 227
11
CHAPTER
Desktop software installation
If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.
Follow these steps to retry the installation:
1Make sure your computer profile
includes administrator rights to install
software. Inlarge organizations, these
are usually granted by the system
administrator.
2Restart your computer.
3Quit any active applications, including
virus scanners and Internet security
applications.
4Make sure you’re installing the software
from the Palm Software Installation CD
that came with your new smartphone.
Other versions of the desktop software
may not work with this Treo
smartphone.
5Insert the Palm Software Installation CD
to restart the installation.
IMPORTANT Always use the same
language for your Treo smartphone, your
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
TIP
The Palm Software Installation CD installs
software that lets you synchronize using
Palm®Desktop software (included) or
Microsoft® Outlook® for Windows (sold
separately). If you want to synchronize using a
different personal information manager (PIM),
you must install a third-party solution. Contact
the PIM’s vendor to learn if software is
available for your smartphone.