Datacard Group CP40 manual Troubleshooting, What is the problem? Try this

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Troubleshooting
What is the problem?		Try this:
1	A message appears on the PC.	• Click the Help button on the message box to see possible causes
		and the solution for each cause. See the “Related Topics” to fix
		the problem.
2	The printed cards do not look the	• If you moved the ribbon while the printer was powered off, print
	way that was intended.	another card. If the problem persists, see Info Central for detailed
		information about solving card appearance problems.
3	Cards jam often.	• The brand of cards might be heavily powdered, dirty, or bowed
		(curved). Consider buying a different brand of cards or clean the

printer more often to use the cards.

• The printer rollers might be dirty. See Info Central for steps to clean the printer rollers.

4The ribbon has broken.

•Trim the end of the broken ribbon evenly. If ribbon on the take-up spool is not wound firmly or is uneven, remove it. Tape the end of the ribbon onto the same take-up spool, making the edges of the ribbon and spool even.

•If the ribbon breaks repeatedly, settings might not be correct for the card design and ribbon. See Setup in Info Central.