TROUBLESHOOTING | 5 |
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| TROUBLESHOOTING GUIDE |
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Problem | Suggestions |
Reading: | Check synchronization of reading pulse with object to read |
Not possible to read | Is the scan line correctly positioned? |
the target barcode | Place barcode in the center of scan line and run TEST |
(always returns No | MODE (by WinHost as an Operating Mode or by the |
Read) | external key, see par. 1.5.2). |
| If you still have trouble, check the following: |
| • Is the reading distance within that allowed (see |
| reading diagrams)? |
| • Is the Tilt angle too large? |
| • Is the Skew angle less than 10° (direct reflection)? |
| • Choose the CODE tab and enable different code |
| types (except Pharmacode). LENGTH = Variable |
| • Is the Bar Code quality sufficient? |
| If you had no success, try to perform the test using the |
| BARCODE TEST CHART. |
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Communication: | • Is the cable connected? |
Device is not | • Is the correct wiring respected? |
transmitting anything | • Are serial host settings equivalent to the serial device |
to the host | setting? |
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Communication: | • In the WinHost program select the DATA FORMAT |
Data transferred to | tab and check for values of HEADER, TERMINATOR, |
the host are | SEPARATOR, FILL CHARACTERS |
incorrect, corrupted | • Also check the CODE FIELD LENGTH value |
or incomplete | • Are the COM port parameters correctly assigned? |
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Communication: | • Contact your local Datalogic office or Datalogic |
Always returns the | Partner or ARC, because either a Motor or Laser |
Reader Failure | failure has occurred. |
Character (<BEL> | • Note the exact model and Serial Number of the device |
char as default) |
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How do I obtain my | • The device’s serial number is printed on a label that is |
units’ serial | affixed to the body of the reader. |
numbers? | • Serial numbers consist of 9 characters: one letter, 2 |
| numbers, and another letter followed by 5 numbers. |
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