Dell 0M1PTFA00, DCME, D06M001 setup guide Getting Help, Diagnostic Checklist

Getting Help

Diagnostic Checklist

•Name:

•Date:

•Address:

•Phone number:

•Service Tag and Express Service Code (located on a label on the top of the computer):

•Return Material Authorization Number (if provided by Dell support technician):

•Operating system and version:

•Devices:

•Expansion cards:

•Are you connected to a network? Yes/No

•Network, version, and network adapter:

•Programs and versions:

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See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

•Error message, beep code, or diagnostic code:

•Description of problem and troubleshooting procedures you performed: