128 Troubleshooting
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
RUN THE DELL DIAGNOSTICS —If all tests run successfully, the error condition
is related to a software problem (see "Dell Diagnostics" on page105).
Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If
necessary, install additional memory
(see "Memory" on page163)
.
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
(see "Memory" on page163)
.
• Run the Dell Diagnostics
(see "Dell Diagnostics" on page 105)
.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
(see "Memory" on page163)
.
• Ensure that you are following the memory installation guidelines
(see
"Memory" on page163)
.
• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see
"Memory" on page163
.
• Run the Dell Diagnostics
(see "Dell Diagnostics" on page 105)
.
Network Problems CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is
firmly inserted into both the network connector on the back of the computer
and the network jack.