Contents 9
Printer Problems. . . . . . . . . . . . . . . . . . . . . 131
Scanner Problems. . . . . . . . . . . . . . . . . . . . 132
Sound and Speaker Problems. . . . . . . . . . . . . . 133
No sound from integrated speakers . . . . . . . . 133
No sound from external speakers . . . . . . . . . 133
No sound from headphones . . . . . . . . . . . . 134
Remote Control Problems . . . . . . . . . . . . . . . . 134
Touch Pad or Mouse Problems . . . . . . . . . . . . . 134
Video and Display Problems. . . . . . . . . . . . . . . 135
If the display is blank. . . . . . . . . . . . . . . . 135
If the display is difficult to read. . . . . . . . . . . 136
If only part of the display is readable. . . . . . . . 137
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 137
What Is a Driver?. . . . . . . . . . . . . . . . . . 137
Identifying Drivers . . . . . . . . . . . . . . . . . 137
Reinstalling Drivers and Utilities . . . . . . . . . . 138
Troubleshooting Software and Hardware
Problems. . . . . . . . . . . . . . . . . . . . . . . . . 141
Restoring your Microsoft Windows Operating
System . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Restoring Windows Vista®. . . . . . . . . . . . . 142
Restoring Windows XP. . . . . . . . . . . . . . . 147