Appendix 95
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015 _ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discret ion. All such transfers will be subject to th e terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warran ties, service or support, or the
accuracy of the listings of products you pu rchase from a third party.
Total Satisfaction Return Policy (U.S. Only)We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we
offer a Total Satisfaction return policy for most products that yo u, the end-user customer, purchase directly from De ll.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you h ave a separate agreement with Dell, all ha rdware, accessories,
peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may be
returned within twenty-one (21) days from the date on the pack ing slip or invoice.
Exclusions from the foregoing return policy:
• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape
libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new
PowerEd ge SC servers and n series products purchased from the Small and Medium Business Sales Division may
only be returned within fourteen (14) days from the date on the packing slip or invoice.
• Application software or an operating system that has been installed by Dell may not be returned unless you return
the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your
purchase, you may not return application software or an operating system).
• Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example:
televisions, printers, projectors, MP3 playe rs, PDAs, battery chargers, un-prein stalled third-party software, wirele ss
cards/access points/routers), including but not limited to tho se sold by or through Dell's "Software & Peripherals"
or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing
slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
• Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries,
enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Ha rdware Products and Parts — All reconditioned or refurbished
PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.