Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting" on page 99 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 99 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 176.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 172 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 177.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 172.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

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1720 specifications

The Dell 1720 and 1520 printers represent a significant milestone in the world of printing technology, catering primarily to small businesses and office settings. Both models are monochrome laser printers, renowned for their ability to deliver high-quality prints with exceptional speed and efficiency.

The Dell 1720 is designed with performance in mind, boasting a print speed of up to 33 pages per minute, making it ideal for high-volume printing environments. Equipped with a 400 MHz processor and 64 MB of memory, it ensures fast processing of complex documents, thereby reducing wait times for users. Its maximum print resolution of 1200 x 1200 dpi guarantees crisp, clear text and sharp graphics, suitable for professional presentations and reports.

On the other hand, the Dell 1520, while slightly less powerful, still offers impressive capabilities. It provides a print speed of up to 30 pages per minute and features a similar print resolution of 1200 x 1200 dpi. The compact design of the 1520 makes it a great option for businesses with limited space, while still maintaining robust performance standards.

Both printers utilize Dell's proprietary Toner Management System, which helps monitor toner levels and notifies users when it's time to order replacements. This technology aids in minimizing downtime and ensures continued productivity. The printers are compatible with a variety of operating systems including Windows and Mac OS, making them versatile solutions for diverse office environments.

Another important feature of the Dell 1720 and 1520 is their energy efficiency, thanks to Energy Star certification. This ensures that both models consume less power compared to traditional printers, making them eco-friendly choices for businesses looking to reduce their carbon footprint.

In terms of connectivity, both models come equipped with USB 2.0 ports for straightforward connections to computers. Additionally, the Dell 1720 offers optional networking capabilities with an Ethernet port, allowing for sharing across multiple users in a networked environment.

With a range of features including reliable performance, energy efficiency, and robust print quality, the Dell 1720 and 1520 remain popular choices among small to medium-sized businesses seeking dependable monochrome printing solutions.
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