Dell 2155CDN, 2155CN - page 685

DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY

683

Troubleshooting

Contents

Main Page Contents 2 Setting up the Printer (Printer Setup) 47 5 Preparing Printer Hardware . . . . . . . . . 49 6 Installing Optional Accessories . . . . . . 53 7 Connecting Your Printer. . . . . . . . . . . . 91 8 Setting the IP Address . . . . . . . . . . . . 103 4 11 Installing Printer Drivers on the Macintosh Computers 141 12 Installing Printer Drivers on the Linux Computers (CUPS) 147 Using Your Printer 159 13 Dell Printer Configuration Web Tool . 161 6 14 Print Media Guidelines . . . . . . . . . . . . 261 15 Loading Print Media . . . . . . . . . . . . . . 273 16 Operator Panel . . . . . . . . . . . . . . . . . . 285 8 18 Copying . . . . . . . . . . . . . . . . . . . . . . . 311 10 19 Scanning . . . . . . . . . . . . . . . . . . . . . . 335 20 Faxing . . . . . . . . . . . . . . . . . . . . . . . . 375 12 Know Your Printer 419 21 Understanding the Tool Box Menus 14 22 Understanding the Printer Menus . . . . 469 Page 16 Page 18 23 Understanding Your Printer Software 24 Understanding Fonts . . . . . . . . . . . . . 581 25 Understanding Printer Messages . . . . . 589 26 Printing With Web Services on Devices (WSD) 601 27 Specifications. . . . . . . . . . . . . . . . . . . 605 20 Maintaining Your Printer 611 28 Maintaining Your Printer . . . . . . . . . . 613 29 Removing Options . . . . . . . . . . . . . . . 649 30 Clearing Jams . . . . . . . . . . . . . . . . . . . 659 22 Troubleshooting 683 31 Troubleshooting Guide . . . . . . . . . . . . 685 Appendix 737 B Appendix . . . . . . . . . . . . . . . . . . . . . . 739 Page Page Page Notes, Notices, and Cautions 28 As for RSA BSAFE UNITED STATES GOVERNMENT RESTRICTED RIGHTS Dell 2155cn/2155cdn Multifunction Color Printer User's Guide Page Finding Information 32 CAUTION: Page 34 Product Features This chapter describes the product features and indicates their links. Multiple-Up 2Sided 36 Page Page About the Printer 40 Front and Rear View Front View NOTE: Rear View Space Requirements 42 Automatic Document Feeder (ADF) Page Page Page Page Page Page Preparing Printer Hardware Removing Tape Page Page Page Installing Optional Accessories Installing the Optional Memory Module Page Page Page Page 58 Updating Your Driver to Detect Memory Module Items in the Memory Capacity tab, and then select Installing the Optional 250-Sheet Feeder Page Page Page Updating Your Driver to Detect 250-Sheet Feeder Items on the 250 Sheet Feeder tab, and then select Installing the Optional Wireless Adapter Verifying the Contents of the Box Installing the Wireless Adapter Using Video Instructions (Recommended) Installing the Optional Wireless Adapter Page Determining the Wireless Network Settings Configuring the Optional Wireless Adapter Using Wizard Setup to Configure a Wireless Adapter Page Using Advanced Setup to Configure a Wireless Adapter Page Page Page Page Page Page Constructing a New Wireless Network Environment for Your Computer Page Page Page Page Page Page Page Page Page Page Page Connecting Your Printer Connecting Printer to Computer or Network Direct Connection Page Network Connection Connecting the Telephone Line Page Page Turning on the Printer Setting Initial Settings on the Operator Panel Page Page 100 3Please Select Time Zone button. Page Page Setting the IP Address Assigning an IP Address When Using the Easy Setup Navigator Page Page Verifying the IP Settings Verifying the Settings Using System Settings Report Verifying the Settings Using Ping Command Page Loading Paper Page Page Page Installing Printer Drivers on the Windows Computers Identifying Printer Driver Pre-install Status Disabling Firewall Before Installing Printer Software Inserting the Drivers and Utility CD Direct Connection Setup Page Page Network Connection Setup Network Printer Setup on a Local Network Page Page Page Page Page Network Printer Setup on a Remote Network Page Page Page Page Page Page Setting Up for Shared Printing Page Point and Print Page Page Peer-to-Peer Page Page Page Page Installing Printer Drivers on the Macintosh Computers Installing the Drivers and Software Adding a Printer on Mac OS X 10.5 or 10.6 Adding a Printer on Mac OS X 10.4.11 Page Adding a Printer on Mac OS X 10.3.9 Configuring Settings Installing Printer Drivers on the Linux Computers (CUPS) Operation on Red Hat Enterprise Linux 4 WS/5 Client Page Page Operation on SUSE Linux Enterprise Desktop 10 Page Page Setting the Password for Authority as the Printer Administrator Operation on SUSE Linux Enterprise Desktop 11 Page Page Setting the Password for Authority as the Printer Administrator Page Page Page Dell Printer Configuration Web Tool Overview Page Using the Dell Printer Configuration Web Tool Printer Status Printer Jobs Page Setting Up the Dell Printer Configuration Web Tool 0 Page Page Setting Up From Operator Panel Page Display Format Top Frame Page Left Frame Right Frame Changing the Settings of the Menu Items Details of the Menu Items 174 Page 176 Printer Status Printer Status To check the status of the consumables, trays, and covers. Page Printer Jobs Printer Settings 180 Page 182 Page 184 Page 186 Page 188 Page 190 Page 192 Page 194 Reports To print various types of reports and lists. Page 196 Page 198 PDF Settings Panel Lock To change the PDF settings. Secure Settings Page Page Page Page Page Page Page 206 Scan Defaults To create your own default Scan settings. 208 Page Page Page Page Page Page Print Server Settings 216 Page 218 Page 220 E-Mail Alert Setup Page Page Page Page 224 TCP/IP To configure the IP address, subnet mask, and gateway address of the printer. Page 226 Page Page Page 230 Bonjour (mDNS) To configure the detailed settings of Bonjour. 232 SNMP To configure the detailed settings of SNMP. SNMP v1/v2c Page 234 SNMP v3 Scan To PC To specify the client when scanning data. LLTD To specify the maximum number of devices. Page Page Page LDAP Server To specify the settings of the LDAP server. 240 LDAP User Mapping To specify the settings of the LDAP user mapping. SSL/TLS To specify the settings for the SSL encryption communication to the printer. SSL/TLS (Generate Self-Signed Certificate) To generate a self-signed certificate. Page 802.1x To specify the settings for IEEE 802.1x authentication for encrypted communication to the printer. 244 IP Filter (IPv4) To specify the IP address and subnet mask to be permitted or denied access to the printer. Copy Printer Settings Print Volume Page Print User Settings (Confirm/Change, Create) Address Book E-Mail Address The E-mail Address page includes the following subpages. E-Mail Address - Top Page To view the e-mail address entries registered on the E-Mail Address page. Page Page Page Page 254 Page Page Page 258 FAX Group (Delete) Tray Settings Page Print Media Guidelines Paper Paper Characteristics Recommended Paper Unacceptable Paper Selecting Paper Selecting Pre-Printed Media and Letterheads Selecting Pre-Punched Paper Printing on a Letterhead (Pre-Printed and Pre-Punched Paper) 266 NOTE: Envelopes Labels Storing Print Media 270 Identifying Print Media and Specifications The following tables show print media information. Supported Paper Sizes Supported Paper Types Paper Type Specifications 272 Loading Print Media Capacity Print Media Dimensions Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder Page Page Loading Envelopes in the Standard 250-Sheet Tray and the Optional 250- Sheet Feeder Page Loading Letterhead (Pre-Printed and Pre-Punched Paper) NOTE: Loading Print Media in the SSF Loading an Envelope in the SSF Page Using the SSF Linking Trays Operator Panel Using the Operator Panel Buttons Page Printing a Panel Settings Page Page Page Page Printing Tips for Successful Printing Tips on Storing Print Media Avoiding Paper Jams Sending a Job to Print Canceling a Print Job Canceling a Job From the Operator Panel Canceling a Job From a Computer Running Windows Duplex Printing Duplex Printing With Duplexer (Dell 2155cdn Multifunction Color Printer Only) Duplex Printing Without Duplexer (Dell 2155cn Multifunction Color Printer Only) Page Using Booklet Print (Dell 2155cn and 2155cdn Models) Using the Stored Print Function Secure Print Private MailBox Print Public MailBox Print Proof Print Storing Print Jobs Printing the Stored Jobs Specifying Your Password on the Operator Panel (Secure Print/Private MailBox Print) Deleting Stored Jobs Printing from USB Memory A plug type Supported File Formats PDF Port Direct Printing Printing a Report Page Printing Font Sample List Printer Settings Using the Operator Panel to Change the Printer Settings Using the Dell Printer Configuration Web Tool to Change the Printer Settings Page Resetting Defaults Adjusting the Language Page Copying Loading Paper for Copying Selecting Paper Tray Preparing a Document Making Copies From the Document Glass Making Copies From the ADF Setting Copy Options Number of Copies Color Page Page Collated Reduce/Enlarge Page Page Original Type Page Color Saturation 2 Sided Page Multiple-Up Page Page Changing the Default Settings Setting the Power Saver Timer Option Page Page Scanning Scanning Overview Scanning - With scanner driver Scanning - Without scanner driver Scanning From the Operator Panel Page Scanning Using the TWAIN Driver Page Page Scan Setting Tool IP Address Settings Page Password Setting Scanning Using the Windows Image Acquisition (WIA) Driver Page Scanning to Network Overview Procedures Setting a Login Name and a Password (SMB Only) Page Creating a Shared Folder (SMB Only) Page Page Page Page Page Page Setting a Destination Using an Address Book Page Page Page Page Page Page 366 For Microsoft Windows: For Apple Macintosh: To fill in the fields, enter the information as follows: Network(Computer) Sending the Scanned File on the Network Scanning to a USB Memory Types of a USB Memory Specifying a Folder to Save the Scanned Image Inserting and Removing a USB Memory Sending an E-Mail With the Scanned Image Setting an E-Mail Alert Registering a New User Sending an E-mail With the Scanned File Page Page Faxing Specifying the Fax Initial Settings Using the Easy Setup Navigator Setting Your Country Setting the Printer ID Using the Numeric Keypad to Enter Characters Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause Setting the Time and Date Changing the Clock Mode Setting Sounds Speaker Volume Ringer Volume Specifying the Fax Settings Options Changing the Fax Settings Options Available Fax Settings Options Page Page Discard Size is set to Auto Reduction, the printer Advanced Fax Settings Page Page Sending a Fax Loading an Original Document Page Adjusting the Document Resolution Adjusting the Document Contrast Sending a Fax Automatically Sending a Fax Manually Confirming Transmissions Automatic Redialing Sending a Delayed Fax Sending a Fax from the Driver (Direct Fax) Example Page Page Page Page Page Page Receiving a Fax About Receiving Modes Loading Paper for Receiving Faxes Receiving a Fax Automatically in the Fax Mode Receiving a Fax Manually in the Telephone Mode Receiving a Fax Automatically in the Telephone/Fax or Ans Machine/Fax Receiving a Fax Manually Using an External Telephone Receiving Faxes Using the DRPD Receiving Faxes in the Memory Polling Receive Automatic Dialing Speed Dialing Setting Speed Dial Sending a Fax Using Speed Dial Group Dialing Setting Group Dial Editing Group Dial Sending a Fax Using Group Dial (Multi-address Transmission) Printing a Speed Dial List Phone Book Other Ways to Fax Using the Secure Receiving Mode Page Using an Answering Machine Using a Computer Modem Printing a Report Speed Dial Address Book Server Address Fax Activity Fax Pending Changing Setting Options Page Page Understanding the Tool Box Menus Printer Settings Report Printer Information 422 Menu Settings To display the menu settings of the printer. Page 424 Page 426 Reports TCP/IP Settings Defaults Settings 428 Page 430 To display the fax settings of the printer. 432 Printer Maintenance 434 Page 436 Page 438 Date & Time To specify the date and time. Paper Density Color Registration Adjustment Page Adjust Altitude Reset Defaults Non-Dell Toner Initialize Print Meter Tray Settings 444 Page 446 TCP/IP Settings To configure TCP/IP settings. Network Settings To configure the setup of the printer using your web browser. Copy Defaults To create your own copy settings. 448 Page 450 Page 452 Scan Defaults To create your own scan settings. 454 Page 456 Fax Defaults To create your own fax settings. Page 458 Print from USB Defaults To create your own settings for Print from USB Defaults. Page 460 To specify the fax settings. Page 462 Diagnosis Chart Print Machine Check Paper Wrinkle Check Mode 466 Environment Sensor Info Clean Developer Refresh Mode Resetting Defaults Page Understanding the Printer Menus Report / List Panel Settings PCL Fonts List PCL Macro List Page Server Address Fax Activity Fax Pending Stored Documents Admin Menu Phone Book Print Language inch series Page Font To specify the default font from the fonts registered in the printer. Page Page Page Page Page Page Network Page 484 Reset Wireless Page Protocol 488 Page Page Page Page Page Page Page 496 Page Page Country To select the country where the printer is used. Fax Activity Page Page Page Page 504 mm / inch To specify the default measurement unit displayed after the numeric value on the operator panel. Page Page Page Page 510 ColorTrack Mode To specify who has access to color printing. No Account User Print Page Page Maintenance Page Auto Reg Adjust Purpose: To specify whether to automatically perform color registration adjustment. Color Reg Adjust To manually perform color registration adjustment. Page Page Page Secure Settings 520 Function Enabled USB Settings Defaults Settings Copy Defaults Color Balance To specify the default color balance level within the range of -3 to +3. Scan Defaults Fax Defaults Print from USB Defaults Tray Settings Page 528 Tray 2 Paper Type and Paper Size To specify the paper loaded in the optional 250-sheet feeder. Panel Language Print Menu Secure Print Private Mail Box 532 Public Mail Box To specify whether and how to print the job stored in the Public Mail Box. Proof Print Secure Receive Copy Menu Page 536 To specify the default paper type of the single sheet feeder. Collated Reduce/Enlarge Page Original Type Color Saturation 2Sided Multiple-Up Scan Menu Scan to USB Memory Scan to E-Mail Scan to Network Scan to Application File Format Color Mode Resolution Page Contrast Page Fax Menu Fax to Resolution OnHook Delayed Start Polling Receive Fax Cover Page Print from USB Menu Document Page 2Sided Layout PDF Password Panel Lock Enabling the Panel Lock Disabling the Panel Lock Resetting Defaults Page Understanding Your Printer Software Page Printer Settings Utility Page Address Books Types of Address Books Adding and Editing Entries to the Address Books Page Page Status Monitor Widget for Macintosh Status Monitor Widget Feature Before Installing the Status Monitor Widget Installing the Status Monitor Widget Opening and Closing the Status Monitor Widget Printer Status Window Order Window Preferences Status Monitor Console for Linux Status Monitor Console Feature Before Installing the Status Monitor Console Installing the Status Monitor Console Starting the Status Monitor Console Printer Selection Window Printer Status Window Dell Supplies Management System Window Page Service Tag Window Settings Window Page Page Page Understanding Fonts Typefaces and Fonts Weight and Style Pitch and Point Size Bitmapped and Scalable Fonts Page Resident Fonts Symbol Sets Symbol Sets for PCL 5/PCL 6 Page Page Understanding Printer Messages 590 Page 592 Page Page Page Page Page Page Page 600 Printing With Web Services on Devices (WSD) Adding Roles of Printer Services Printer Setup Installing a Printer Driver Using the Add Printer Wizard Page Page Specifications Operating System Compatibility Memory Power Supply Dimensions 606 Page Description Language (PDL)/Emulation, Operating System, and Interface MIB Compatibility Environment Operation Print Quality Guarantee Storage Altitude Cables Your interconnection cable must meet the following requirements: 608 Copier Specifications Scanner Specifications Facsimile Specifications 610 Page Page Maintaining Your Printer Determining the Status of Supplies Conserving Supplies Ordering Supplies Storing Print Media Storing Consumables Replacing the Toner Cartridges Removing the Toner Cartridge Page Page Replacing the Print Head Device (PHD) Unit Removing the PHD Unit Page Page Page Page Page Page Page Replacing the Retard Roller Removing the Retard Roller in the Standard 250-Sheet Tray Page Page Cleaning Inside the Printer Cleaning the Feed Roller Page Page Page Page Page Cleaning the CTD Sensor Page Page Cleaning the Scanner Page Cleaning the ADF Feed Roller Adjusting Color Registration Printing the Color Registration Chart Determining Values Page Entering Values Page Page Removing Options Removing the Optional Memory Module Page Page Removing the Optional 250-Sheet Feeder Page Removing the Optional Wireless Adapter Page Page Page Page Clearing Jams Avoiding Jams Identifying the Location of Paper Jams Clearing Paper Jams From the ADF Page Page Clearing Paper Jams From the SSF Page Page Page Clearing Paper Jams From the Standard 250- Sheet Tray Page Page Page Clearing Paper Jams From the Fuser Page Page Page Clearing Paper Jams From the Duplexer Clearing Paper Jams From the Optional 250-Sheet Feeder Page Page Page Page Page Page Page Troubleshooting Guide Basic Printer Problems Display Problems 686 Printing Problems Page Print Quality Problems Auger mark Wrinkled/Stained paper Damage on the leading edge of paper The output is too light 690 Page Toner smears or print comes off 692 Random spots/Blurred images The entire output is blank 694 Page Streaks appear on the output 696 Part or the entire output is black Pitched color dots 698 Vertical blanks 700 Ghosting Light-induced fatigue 702 Fog Bead-Carry-Out (BCO) 704 Jagged characters 706 Banding Auger mark Wrinkled/Stained paper 708 Damage on the leading edge of paper Jam/Alignment Problems The top and side margins are incorrect Color registration is out of alignment OR 712 Images are skewed Standard 250-Sheet Tray Misfeed Jam Page SSF Misfeed Jam 714 Page Optional 250-Sheet Feeder Misfeed Jam 716 Regi Jam (Exit Sensor On JAM) Exit Jam (Exit Sensor Off JAM) 718 Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam SSF Multi-feed Jam Noise 720 Copy Problem Fax Problems Page 722 Scanning Problems 724 Page 726 Problems With Installed Optional Accessories 728 Scanner Driver/Printer Utility Problems Page 730 Other Problems Page 732 Contacting Service Page Page Page Page Page Page Appendix Dell Technical Support Policy Online Services Warranty and Return Policy Recycling Information Contacting Dell Page Page Index Symbols Numerics A B C D E F G H I J L M N O P Page Q R S T U V W X Y