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Dell P11G001 Solving Problems, If the computer stops responding or a solid blue screen appears

Models: P11G001 P11G N4010 02T7WRA02 2T7WR

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Solving Problems

If the computer stops responding or a solid blue screen appears —

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.

If a program is designed for an earlier Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments.

To run the Program Compatibility Wizard:

Windows Vista

1.Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.

2.In the welcome screen, click Next.

3.Follow the instructions on the screen.

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Dell P11G001, 2T7WR, N4010 Solving Problems, If the computer stops responding or a solid blue screen appears, Windows Vista

Contents

INSPIRON SETUP GUIDEPage INSPIRON SETUP GUIDERegulatory model P11G series Regulatory type P11G001 Notes, Cautions, and Warnings Contents Solving ProblemsFinding More Information and Resources Specifications Appendix ContentsGetting Help IndexBefore Setting Up Your Computer Setting Up Your Inspiron LaptopINSPIRON Setting Up Your Inspiron Laptop Connect the AC AdapterSetting Up Your Inspiron Laptop Connect the Network Cable OptionalTo use a wired network connection, connect the network cable Press the Power Button Setting Up Your Inspiron LaptopSet Up the Operating System Set Up Microsoft WindowsSet Up Ubuntu Setting Up Your Inspiron LaptopCreate System Recovery Media Recommended Setting Up Your Inspiron LaptopYou will require the following to create the system recovery media Dell DataSafe Local Backup3. Click Start → Programs→ Dell DataSafe Local Backup Setting Up Your Inspiron Laptop4. Click Create Recovery Media Install the SIM Card Optional Setting Up Your Inspiron LaptopSetting Up Your Inspiron Laptop 1 battery bay 2 SIM card slot 3 SIM cardEnable or Disable Wireless Optional Setting Up Your Inspiron LaptopSetting Up Your Inspiron Laptop To enable wireless 1. Ensure that your computer is turned onSet Up Wireless Display Optional Setting Up Your Inspiron LaptopThe Intel Wireless Display window appears available at support.dell.comConnect to the Internet Optional Setting Up Your Inspiron LaptopSetting Up a Wired Connection Setting Up a Wireless ConnectionWindows Vista Setting Up Your Inspiron LaptopSetting Up Your Internet Connection WindowsSetting Up Your Inspiron Laptop 3. Click Start → Control PanelSetting Up Your Inspiron Laptop Windows Vista2. Click Start → Control Panel WindowsSetting Up Your Inspiron Laptop Right View Features Using Your Inspiron LaptopINSPIRON Using Your Inspiron Laptop Left View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 Network connector - Connects your computer to a network or a broadband device if you are using a wired networkFront View Features Using Your Inspiron LaptopBack View Features Using Your Inspiron LaptopBattery Status Light Status Lights and IndicatorsUsing Your Inspiron Laptop Power Button Light/Power Indicator Light Using Your Inspiron LaptopComputer Base and Keyboard Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 Power button and light - Turns the computer on or off when pressed. The light on the button indicates the power states. For more information on the power button light status, see “Status Lights and Indicators” on pageTouch Pad Gestures ScrollFlick Using Your Inspiron LaptopRotate ZoomUsing Your Inspiron Laptop System Setup BIOS Utility Multimedia Control KeysWindows Mobility Center Using Your Inspiron LaptopMute the sound Decrease the volume level Increase the volume level Using Your Inspiron LaptopPlay the previous track or chapter Play or pause Play the next track or chapterUsing the Optical Drive Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 disc 2 spindle 3 optical drive tray 4 eject buttonDisplay Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 2 Camera - Built-in camera for video capture, conferencing, and chatRemoving and Replacing the Battery Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 battery lock latch 2 battery 3 battery release latchSoftware Features FastAccess Facial RecognitionProductivity and Communication Using Your Inspiron LaptopEntertainment and Multimedia Dell DataSafe Online BackupUsing Your Inspiron Laptop Dell Dock Add a CategoryAdd an Icon Remove a Category or IconBeep Codes Solving ProblemsINSPIRON Network Problems Wireless ConnectionsWired Connections Solving ProblemsPower Problems Solving ProblemsSolving Problems Lockups and Software Problems Memory ProblemsSolving Problems If the computer stops responding or a solid blue screen appears Solving ProblemsWindows Vista Windows Solving Problems1. Click Start → Control Panel→ Programs→ Run programs made for previous versions of Windows Dell Support Center Using Support ToolsINSPIRON Using Support Tools My Dell DownloadsSystem Messages 1. Go to downloadstore.dell.com/mediaUsing Support Tools Keyboard failure - Keyboard failure or loose cableDell Diagnostics Hardware TroubleshooterUsing Support Tools 1. Click Start → Help and SupportIf PSA is invoked Starting Dell Diagnostics From Your Hard DriveUsing Support Tools Starting Dell Diagnostics From the Drivers and Utilities Disc If PSA is not invokedNOTE The Drivers and Utilities disc may not ship with your computer 1. Insert the Drivers and Utilities discUsing Support Tools 11. Remove the Drivers and Utilities disc5. Type 1 to start the CD menu and press Enter to proceed Restoring Your Operating System Operating System discINSPIRON OptionStarting System Restore System RestoreRestoring Your Operating System Undoing the Last System Restore Dell DataSafe Local BackupRestoring Your Operating System Dell DataSafe Local Backup Basic Restoring Your Operating SystemUpgrading to Dell DataSafe Local Backup Professional 2. Click Upgrade Now5. Select Repair Your Computer Restoring Your Operating SystemSystem Recovery Media Restoring Your Operating SystemDell Factory Image Restore Restoring Your Operating SystemStarting Dell Factory Image Restore The System Recovery Options window appearsRestoring Your Operating System 3. Select Repair Your ComputerGetting Help INSPIRONDellConnect Technical Support and Customer ServiceGetting Help Online Services Dell Support websitesDell Support e-mail addresses Dell Marketing and Sales e-mail addressesProduct Information Automated Order-Status ServiceGetting Help Returning Items for Repair Under Warranty or for Credit Getting HelpBefore You Call Locating Your Service TagGetting Help Diagnostic Checklist Getting HelpContacting Dell Getting HelpGetting Help the Service Manual at Finding More Information and ResourcesIf you need to INSPIRONFinding More Information and Resources If you need toSpecifications Computer ModelProcessor Computer InformationMemory ConnectorsSpecifications Specifications Media Card ReaderCommunications AudioVideo CameraKeyboard Touch PadDisplay SpecificationsDisplay 14.0” HD WLED with TrueLifeBattery BatteryAC Adapter PhysicalSpecifications configurable to less thanComputer Environment SpecificationsComputer Environment 40 to 149FMacrovision Product Notice AppendixINSPIRON Information for NOM, or Official Mexican Standard Only for Mexico AppendixIndex INSPIRONIndex worldwide 69 System Messages 53 system restore options warranty returns 71 Windows Program Compatibility Wizard 50 setupwired network network cable, connecting 7 wireless network, solving IndexPage 02T7WRA02 Printed in the U.S.A