Dell 3008WFP Universal Serial Bus USB Specific Problems, Troubleshooting the Dell Soundbar

Cannot adjust the monitor	OSD does not appear on the screen	•	Turn off the monitor, unplug the power cord, plug back, and then turn on the
with the buttons on the			monitor.
front panel
The monitor will not go	No picture, the LED light is blue. When	•	Move mouse or hit any key on the keyboard or activate the video player, then
into power saving mode.	press “+”, “-” or “Menu” key, the message “		access the OSD to set Audio to off state.
	No S-Video input signal ”, “ No Composite
	input signal ” or “ No Component input
	signal ” appears
No Input Signal when user	No picture, the LED light is blue. When	•	Check the signal source. Ensure the Computer is not in the power saving mode
controls are pressed	press +, - or Menu key, the message No S-		by moving the mouse or pressing any key on the keyboard.
	Video input signal, No Composite input	•	Check to make sure Video Source to S-Video, Composite or Component is
	signal, or No Component input signal		powered and playing video media.
	appears	•	Check whether the signal cable is plugged in properly. Re-plug the signal cable
			if necessary.
		•	Reset the computer or video player.
The picture does not fill	The picture cannot fill the height or width of	•	Due to different video formats (aspect ratio) of DVDs, the monitor may display in
the entire screen.	the screen		full screen.

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems

Common	What You Experience		Possible Solutions
Symptoms
USB	USB peripherals are not working	•	Check that your monitor is turned ON.
interface is		•	Reconnect the upstream cable to your computer.
not		•	Reconnect the USB peripherals (downstream connector).
working		•	Switch off and then turn on the monitor again.
		•	Reboot the computer.
		•	Some USB devices like external portable HDD require higher electric
			current; connect the device directly to the computer system.
High	High Speed USB 2.0 peripherals working	•	Check that your computer is USB 2.0-capable.
Speed USB	slowly or not working at all	•	Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the
2.0			correct USB port is used.
interface is		•	Reconnect the upstream cable to your computer.
slow.		•	Reconnect the USB peripherals (downstream connector).
		•	Reboot the computer.

Troubleshooting the Dell™ Soundbar

Common Symptoms	What You Experience		Possible Solutions
No Sound	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
	power indicator is off		the power indicator (green LED) on the front of the Soundbar is illuminated.
	(built-in DC power supply. i.e.	•	Ensure that the power cable from the Soundbar is plugged into the monitor.
	3008WFP)	•	Ensure that the monitor has power.
		•	If the monitor has no power, see Monitor Specific Troubleshooting for monitor common
			problem.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on	•	Set all volume controls to their maximum and ensure that the mute option is not
			enabled.
		•	Play some audio content on the computer (example, audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
Distorted Sound	Computer's sound card is used	•	Clear any obstructions between the Soundbar and the user.
	as the audio source	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
		•	Avoid using an audio cable extension or audio jack converter.
Distorted Sound	Other audio source is used	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio
			source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
	Soundbar	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card
			or audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.