Dell 3100cn Total Satisfaction Return Policy (Canada Only)

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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We

will also include a prepaid shipping container with each replacement part for your use in returning the replaced part

tous.

in the product(s). We are not responsible for lost or corrupted data.

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer

to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by

calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party

service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to

obtain service.

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building

replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,

some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement

parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all

parts removed from repaired products.

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the

transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by

going to Dell’s website.

• For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to

www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

• For out-of-country transfers (outside of the original country of purchase), go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463

(Corporate Commercial or Government customers).

All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and

conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at

www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the

accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (Canada Only)

If you are an end- user custo mer who bou ght new pro ducts dire ctly from D ell, you ma y return the m to Dell up to 30 days

after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought

reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the

packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not

include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent

(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a

written agreement with Dell, the agreement may contain different terms for the return of products than specified by this

policy.