| information is correct | |
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No timer tick interrupt | A chip on the system board might be malfunctioning or motherboard | |
failure | ||
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| Disconnect the USB device. The USB device needs more power for it to | |
USB over current error | function properly. Use an external power source to connect the USB | |
| device, or if the device has two USB cables, connect both of them | |
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CAUTION - Hard Drive SELF MONITORING SYSTEM has reported that a parameter |
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has exceeded its normal operating range. Dell recommends that you back up your | S.M.A.R.T error, possible hard drive failure | |
data regularly. A parameter out of range may or may not indicate a potential hard | ||
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drive problem |
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Dell Diagnostics
The Dell™ Diagnostics utility is a hardware diagnostic program placed in the utility partition on the hard drive. The diagnostic utility is also available on the Dell ResourceCD.
•Express Test — Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.
•Extended Test — Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
•Custom Test — Tests a specific device. You can customize the tests you want to run.
•Symptom Tree — Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Starting Dell Diagnostics
1.Turn on (or restart) the computer.
2.When the Dell logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down the computer and try again.
3.When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4.When the Dell Diagnostics main menu appears, select the test you want to run.
Using Dell Diagnostics
NOTE: The Service Tag for the computer is located at the top of each test screen. If you contact Dell, Dell Technical Support will ask you for your computer's Service Tag.
1.After the Dell Diagnostics program loads and the main menu screen appears, click the button for the option you want.
2.If the diagnostics encounters a problem during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell.
3.If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
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Results | Displays the results of the test and any error conditions encountered. |
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Errors | Displays error conditions encountered, error codes, and the problem description. |
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Help | Describes the test and may indicate requirements for running the test. |
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| Displays the hardware configuration for the selected device. Dell Diagnostics obtains configuration information for all devices from System |
Configuration | Setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may |
| not display the names of all the components installed on the computer or all devices attached to the computer. |
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Parameters | Allows you to customize the test by changing the test settings. |
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4. Close the test screen to return to the main menu screen. To exit Dell Diagnostics and restart the computer, close the main menu screen.
NOTE: Refer to the Dell Diagnostics (GUI) techsheet for more information.
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