Dell 330 Diagnostics Checklist

Getting Help 183

Name: ___________________________________________ __________ Date: __________ ____________________

Address: _________________________________________ __________ Phone number: ______________________

Service tag (bar code on the back of the computer): _________________________________________________ _____

Express Service Code: ____________ ___ ______________________________________________ ________________

Return Material Authorization Number (if provided by Dell support technici an): _______________________________

Operating system and version: _______________________________ __ ______________________________________

Peripherals: ___________________________________ __________________________ _________________________

_______________________________________________ _______________________________________________ __

Expansion cards: ____________________ __ _______________________________________________ _____________

_______________________________________________ _______________________________________________ __

Are you connected to a network? yes no

Network, version, and network card: ___________________ __ _____________________________________________

Programs and versions: ___________________ _______________________________________________ ___________

_______________________________________________ _______________________________________________ __

Refer to your operating system documentation to determine the contents of the system’s startup files.

Print each file if possible. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code: ________ ______________________________________________ ___ __

Description of problem and troubleshooting procedures you perf o rmed: ____________________________________ __

_______________________________________________ _______________________________________________ __