56 Using CDs, DVDs, and Other Multimedia
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Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Tell M e H ow help

file. To access the help file, see page80.

CD or DVD Problems

If you cannot play a CD, CD-RW, DVD, or DVD+RW

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate

a defect with the drive or the CD.

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My
Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable
disk and restart the computer. Verify that the light is blinking, indicating normal operation.
TRY ANOTHER DISC. Insert another disc to eliminate the possibility that the original disc is
defective.
ADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
CLEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Tell M e H ow help file for
instructions. To access the help file, see page80.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1Ensure that the computer is shut down and turned off (see page40).
2Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly
until the tray is partially ejected.
3Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.

If the CD-RW or DVD+RW drive stops writing

DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW OR
DVD+RW — Search for the keyword standby in the Help and Support Center. To access help, see
page80.