Dell 6024F manual Gold Enterprise Services, Page, January

•Remote Software and Storage Support

Gold Enterprise Services

Rapid, expert support services for critical systems. Includes:

•4-Hour Same Day onsite2 response Service with advance exchange hardware replacement

•Engineer-to-Engineer Telephone Support with direct access to Dell's senior-level Gold Queue

•Technical Account Management Team for attentive support and escalation management

•Customer-defined Call Priority so that you maintain control of your case

•On-Demand Engineer Dispatch for select Severity 1 incidents to quickly receive on-site service

•Software Support Resolution Pack

•Web-Based Remote Troubleshooting to quickly mobilize experts

Dell PowerConnect 6000 Series switches feature the PresteraTM chipset from Marvell®.

Dell cannot be responsible for errors in typography or photography.

1.For a copy of our guarantees or limited warranties, please write Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682. For more information, visit www.dell.com/us/en/gen/misc/policy_010_policy.htm.

2.Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting in advance of receipt of returned defective unit. Service may be provided by third-party provider. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned. Replacements may be refurbished. U.S. only.

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Dell, the Dell logo, and PowerConnect are trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Printed in U. S. A.

©Copyright 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Inc. is strictly forbidden. For more information contact Dell.

Page 14 January 2004