Technical Support (FAQ)

 

Problem

 

Possible Solution

 

 

 

 

 

Power LED is not on

*Check if the Power Switch is in the ON

 

 

position

 

 

 

 

 

*Check if the PC system is Plug & Play

 

 

 

compatible

 

No Plug & Play

*Check if the video card is plug and play

 

 

compatible

 

 

 

 

 

 

*Check if the D-15 plug pin of Video

 

 

 

Cable is bent

 

Picture is fuzzy

*Adjust the Contrast and Brightness

 

 

Controls.

 

 

 

 

Picture bounces or a wave

*Move electrical devices that may cause

 

pattern is present in the picture

 

electrical interference.

 

 

*Computer Power Switch should be in

 

 

 

the ON position.

 

 

*Computer Video Card should be snugly

 

 

 

seated in its slot.

 

 

*Make sure monitor’s video cable is

 

The power LED is ON (orange)

 

properly connected to the computer.

 

*Inspect monitor’s video cable and make

 

but there’s no video or no

 

 

sure none of the pins are bent.

 

picture.

 

 

*Make sure computer is operational by

 

 

 

 

 

hitting the CAPS LOCK key on the

 

 

 

keyboard while observing the CAPS

 

 

 

LOCK LED. The LED should either turn

 

 

 

ON or OFF after hitting the CAPS LOCK

 

 

 

key.

 

Missing one of the primary

*Inspect the monitor’s video cable and

 

colors (RED, GREEN, or

 

make sure that none of the pins are

 

BLUE)

 

bent.

 

Screen image is not centered or

*Adjust pixel frequency (CLOCK) and

 

sized properly.

 

FOCUS or press hot-key (AUTO).

 

Picture has color defects

*Adjust RGB color or select color

 

(white does not look white)

 

temperature.

 

 

*When the brightness of the screen lowers

 

 

 

after being used for a certain period and

 

Poor brightness or contrast

 

the function of the display is affected,

 

 

 

send it to our authorized service center

 

 

 

for repair.

 

 

 

 

Horizontal or vertical

*Use windowsR 95/98/2000/ME/XP

 

 

shut-down mode Adjust CLOCK and

 

disturbances on the screen

 

 

 

FOCUS orperform hot- key (AUTO-key).

 

 

 

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Dell D2201R user manual Problem Possible Solution, Blue