Manuals / Dell / Computer Equipment / Laptop

Dell 0C9NR5A00, DCSLE, 560s DellConnect, Getting Help, Technical Support and Customer Service

Models: 560s C9NR5 DCSLE 0C9NR5A00

1 72

Page 53

Technical Support and Customer Service

Dell’s support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell’s support service, see “Before You Call” on page 55 and then see the contact information for your region or go to support.dell.com.

Getting Help

DellConnect

DellConnect™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your supervision. For more information, go to support.dell.com/dellconnect.

Page 53

Image 53

Dell 0C9NR5A00, DCSLE, 560s setup guide DellConnect, Getting Help, Technical Support and Customer Service

Contents

SETUP GUIDE INSPIRONPage Regulatory model DCSLE SETUP GUIDEINSPIRON March 2010 P/N C9NR5 Rev. A00 Notes, Cautions, and WarningsUsing Your Inspiron Desktop ContentsSolving Problems Using Support ToolsContents Finding More Information and Resources Basic Specifications AppendixGetting Help IndexINSPIRON Setting Up Your Inspiron DesktopBefore Setting Up Your Computer Extend the Rear Stabilizing Feet Setting Up Your Inspiron DesktopSetting Up Your Inspiron Desktop Connect the Keyboard and MouseSetting Up Your Inspiron Desktop Connect the DisplayComputer Connection TypeCable DisplaySetting Up Your Inspiron Desktop Connect the Network Cable OptionalSetting Up Your Inspiron Desktop Connect the Power CableTo locate the voltage selector switch, see “Back View Features” on pageSetting Up Your Inspiron Desktop Press the Power ButtonSetting Up Your Inspiron Desktop Set Up Microsoft Windows3. Click Start → Programs→ Dell DataSafe Local Backup Create System Recovery Media Recommended4. Click Create Recovery Media Setting Up Your Inspiron DesktopSetting Up Your Inspiron Desktop Setting Up a Wired ConnectionConnect to the Internet Optional Setting Up Your Internet Connection Setting Up a Wireless ConnectionWindows Vista 2. Click Start → Connect ToThe Connect to the Internet window appears 2. Click Start → Control PanelSetting Up Your Inspiron Desktop Windows VistaFront View Features Using Your Inspiron Desktop1 FlexBay drive eject button - Opens the FlexBay cover when pressed INSPIRONUsing Your Inspiron Desktop 5 Headphone connector - Connects to headphonesUsing Your Inspiron Desktop Back View FeaturesNOTE The power supply light may not be available on all computers Using Your Inspiron DesktopUsing Your Inspiron Desktop Back Panel ConnectorsUsing Your Inspiron Desktop 2 VGA connector - Connects to the displayProductivity and Communication Software FeaturesEntertainment and Multimedia Using Your Inspiron DesktopAdd a Category Dell DockAdd an Icon Remove a Category or IconUsing Your Inspiron Desktop Dell DataSafe Online BackupPossible Problem Solving ProblemsBeep Codes Beep CodeWireless Connections Network ProblemsWired Connections Solving ProblemsSolving Problems Power ProblemsSolving Problems If the power light is solid amberIf you experience other memory problems Memory ProblemsIf you receive an insufficient memory message Solving ProblemsIf a program stops responding - End the program Lockups and Software Problems2. Click Applications 4. Click End TaskStart menu If you have other software problemsSolving Problems Windows VistaDell Support Center Using Support ToolsAssistance from Dell Technical About Your System SystemSystem Messages Using Support ToolsMy Dell Downloads CPU fan failure - CPU fan has failed. CPU Using Support ToolsUsing Support Tools Hardware Troubleshooter1. Click Start → Help and Support Using Support Tools Dell DiagnosticsStarting Dell Diagnostics From Your Hard Drive If PSA is not invoked If PSA is invokedUsing Support Tools a. The PSA will start running the testsNOTE The Drivers and Utilities disc may not ship with your computer Starting Dell Diagnostics From the Drivers and Utilities Disc1. Insert the Drivers and Utilities disc Using Support Tools5. Type 1 to start the CD menu and press Enter to proceed 11. Remove the Drivers and Utilities discUsing Support Tools Option Restoring Your Operating SystemOperating System disc INSPIRONRestoring Your Operating System System RestoreStarting System Restore Undoing the Last System Restore Dell DataSafe Local Backup3. Click Undo my last restoration and click Next Restoring Your Operating SystemRestoring Your Operating System Dell DataSafe Local Backup Basic5. Select Repair Your Computer Upgrading to Dell DataSafe Local Backup Professional System Recovery Media2. Click Upgrade Now Restoring Your Operating SystemRestoring Your Operating System Dell Factory Image RestoreThe System Recovery Options window appears Starting Dell Factory Image Restore3. Select Repair Your Computer Restoring Your Operating SystemRestoring Your Operating System 7. Click Next. The Confirm Data Deletion screen appearsINSPIRON Getting HelpTechnical Support and Customer Service DellConnectGetting Help Dell Support websites Online ServicesDell Support e-mail addresses Dell Marketing and Sales e-mail addressesGetting Help Automated Order-Status ServiceProduct Information Getting Help Returning Items for Repair Under Warranty or for CreditGetting Help Diagnostic ChecklistBefore You Call Getting Help Contacting DellGetting Help Finding More Information and Resources the Service Manual atIf you need to support.dell.comsupport.dell.com Finding More Information and ResourcesIf you need to Computer Model Basic SpecificationsDrives Processor TypesMemory Computer InformationVideo AudioPower External ConnectorsBasic Specifications CommunicationsBasic Specifications Computer EnvironmentComputer Environment 40G for 2 ms with a change inINSPIRON AppendixMacrovision Product Notice Appendix Information for NOM, or Official Mexican Standard Only for MexicoImporter Regulatory model numberINSPIRON IndexIndex technical support 51 temperature operating and storage ranges worldwide 52 System Messages 35 System RestoreUSB back connectors 23 front connectors warranty returns 54 WindowsPage Printed in the U.S.A 0C9NR5A00