Changing the Support Account Password

3.In the Security Access pane, click .

4.Click Modify Remote Support Policy.

The Modify Remote Support Policy dialog box appears.

5.Enable or disable the support account.

–To enable the support account, select the Allow Remote Support check box.

–To disable the support account, clear the Allow Remote Support check box.

6.Click OK.

Dell recommends that you change the support account password to a new, strong password after each troubleshooting session is concluded.

1.Click the System tab on the left.

2.Click the Internal tab on the top.

3.In the Security Access pane, click .

4.Click Change Support User Password.

The Change Support User Passworddialog box appears.

5.In the New Password field, type a password.

The password must be at least seven characters long and contain three of the following elements: a lowercase character, an uppercase character, a digit, or a special character (such as +, ?, or ∗).

6.In the Repeat Password field, re‐type the password.

7.Click OK.

Using the Escalation Account

If Dell Technical Support Services needs to perform remote troubleshooting, but an administrator is unable to access the FluidFS Manager Client or CLI to enable the support account, you can use the escalation account instead. The escalation account is enabled using the enableescalationaccess account, which requires VGA console access.

CAUTION: Dell strongly recommends that you do not attempt to use the escalation account. Operations performed as the escalation user are for advanced remote troubleshooting to resolve critical system issues only. Misuse of this account can damage the FluidFS cluster and/or its data.

NOTE: Connect a monitor to the NAS controller’s VGA port and connect a keyboard to one of the NAS controller’s USB ports.

1.From the command line, at the login as prompt, enter enableescalationaccess.

2.at the Password prompt, enter N@sst0r3

3.Respond to the prompt to specify the number of minutes to keep the escalation account enabled.

4.Type Yes to the prompt confirming that you want to enable the escalation account. You are returned to a login prompt and the escalation account is enabled.

5.Type escalation at the login as prompt.

6.Type N@sst0r3 at the Password prompt.

NX3500, NX3600, NX3610 specifications

The Dell NX series, including the NX3610, NX3600, and NX3500, represents a robust and efficient solution for organizations seeking to optimize their storage solutions. These storage appliances are designed to meet the growing needs of data-driven businesses, providing a comprehensive platform that integrates software and hardware for optimal performance.

The Dell NX3610 is a high-performance storage solution that boasts an advanced dual-controller architecture. This model supports enhanced scalability and redundancy, ensuring that organizations can handle increasing data loads effortlessly. It is built for faster data access with a range of connectivity options, including 10GbE and iSCSI, enabling seamless integration into diverse IT environments. The NX3610 supports advanced file sharing capabilities, making it ideal for businesses requiring efficient collaboration and data access across multiple platforms. Furthermore, with features like snapshot and replication, users can ensure data integrity and security, minimizing downtime in case of system failures.

The NX3600, while slightly smaller in capacity compared to the NX3610, still delivers formidable performance and flexibility. It is designed to cater to mid-sized businesses that need a reliable and cost-effective storage solution. The NX3600 features a single-controller architecture, making it easier to manage and deploy in smaller IT environments. It offers support for various storage protocols, including NFS and CIFS, which are essential for organizations looking to support diverse application workloads. Its easy-to-use management interface makes it simple for IT teams to monitor and configure settings, ensuring optimal performance with minimal effort.

The NX3500 serves as an entry-level model within the NX series, specifically targeted at small to medium-sized businesses. It combines affordability with essential features needed for efficient data storage and sharing. The NX3500 is equipped with a user-friendly interface and includes support for both file-based and block-based storage, offering flexibility for diverse workloads. Moreover, the appliance features integrated backup solutions, which are crucial for ensuring data safety and compliance. Users will also appreciate its robust data deduplication and compression capabilities that significantly reduce storage costs by minimizing the amount of data stored.

In summary, the Dell NX3610, NX3600, and NX3500 are engineered to cater to various business sizes and storage demands. With their sophisticated technologies, including dual-controller systems, rich protocol support, and user-friendly management features, these appliances deliver reliable, scalable, and efficient storage solutions for any organization looking to enhance its data management capabilities.

Dell NX3610, NX3500, NX3600 Changing the Support Account Password, Using the Escalation Account

Models: NX3500 NX3600 NX3610