Dell NX3500, NX3610, NX3600 Administrative Account, Enabling or Disabling the Support Account

Models: NX3500 NX3600 NX3610

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Login Name

Purpose

SSH

SSH

VGA

VGA

Default

 

 

Access

Access

Console

Console

Password

 

 

 

 

 

Enabled by

Allowed

Access

Access

 

 

 

Default

 

Enabled by

Allowed

 

 

 

 

 

Default

 

 

 

 

 

 

 

 

 

Administrator

FluidFS cluster

Yes

Yes

Yes

Yes

Stor@ge!

 

management

 

 

 

 

 

 

(not a UNIX/

 

 

 

 

 

 

Linux user)

 

 

 

 

 

support

FluidFS cluster

No

Yes

No

Yes

None (must

 

troubleshooting

 

 

 

 

be set by

 

(regular UNIX/

 

 

 

 

Administrator)

 

Linux user)

 

 

 

 

 

enableescalat

Enable

No

No

Yes

Yes

N@sst0r3

ionaccess

escalation

 

 

 

 

(cannot be

 

account

 

 

 

 

 

 

 

 

 

changed)

 

 

 

 

 

 

escalation

FluidFS cluster

No

Yes

No

Yes

N@sst0r3

 

troubleshooting

 

 

 

 

(cannot be

 

when unable to

 

 

 

 

 

 

 

 

 

changed)

 

log in with

 

 

 

 

 

 

 

 

 

 

 

support account

 

 

 

 

 

cli

Gateway to

Yes (can

Yes (can

N/A

N/A

N/A

 

command line

bypass

bypass

 

 

 

 

interface access

password

password

 

 

 

 

 

using SSH

using SSH key)

 

 

 

 

 

key)

 

 

 

 

Administrative Account

The Administrator account is used for FluidFS cluster management using the FluidFS Manager Client and CLI. This account cannot be removed or renamed. This account has write permission on all CIFS shares by default.

Support Account

If Dell Technical Support Services needs to perform remote troubleshooting, you can make your system accessible to them using the support account.

CAUTION: Dell strongly recommends that you do not attempt to use the support account. Operations performed as the support user are for advanced remote troubleshooting to resolve critical system issues only. Misuse of this account can damage the FluidFS cluster and/or its data.

NOTE: If Dell personnel must access the support account for remote troubleshooting, Dell recommends that you change the password to a new, strong password after the troubleshooting session is concluded.

Enabling or Disabling the Support Account

Enable the support account if Dell Technical Support Services needs to perform remote troubleshooting. When troubleshooting is complete, disable the support account.

1.Click the System tab on the left.

2.Click the Internal tab on the top.

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Dell NX3500, NX3610, NX3600 manual Administrative Account, Enabling or Disabling the Support Account

NX3500, NX3600, NX3610 specifications

The Dell NX series, including the NX3610, NX3600, and NX3500, represents a robust and efficient solution for organizations seeking to optimize their storage solutions. These storage appliances are designed to meet the growing needs of data-driven businesses, providing a comprehensive platform that integrates software and hardware for optimal performance.

The Dell NX3610 is a high-performance storage solution that boasts an advanced dual-controller architecture. This model supports enhanced scalability and redundancy, ensuring that organizations can handle increasing data loads effortlessly. It is built for faster data access with a range of connectivity options, including 10GbE and iSCSI, enabling seamless integration into diverse IT environments. The NX3610 supports advanced file sharing capabilities, making it ideal for businesses requiring efficient collaboration and data access across multiple platforms. Furthermore, with features like snapshot and replication, users can ensure data integrity and security, minimizing downtime in case of system failures.

The NX3600, while slightly smaller in capacity compared to the NX3610, still delivers formidable performance and flexibility. It is designed to cater to mid-sized businesses that need a reliable and cost-effective storage solution. The NX3600 features a single-controller architecture, making it easier to manage and deploy in smaller IT environments. It offers support for various storage protocols, including NFS and CIFS, which are essential for organizations looking to support diverse application workloads. Its easy-to-use management interface makes it simple for IT teams to monitor and configure settings, ensuring optimal performance with minimal effort.

The NX3500 serves as an entry-level model within the NX series, specifically targeted at small to medium-sized businesses. It combines affordability with essential features needed for efficient data storage and sharing. The NX3500 is equipped with a user-friendly interface and includes support for both file-based and block-based storage, offering flexibility for diverse workloads. Moreover, the appliance features integrated backup solutions, which are crucial for ensuring data safety and compliance. Users will also appreciate its robust data deduplication and compression capabilities that significantly reduce storage costs by minimizing the amount of data stored.

In summary, the Dell NX3610, NX3600, and NX3500 are engineered to cater to various business sizes and storage demands. With their sophisticated technologies, including dual-controller systems, rich protocol support, and user-friendly management features, these appliances deliver reliable, scalable, and efficient storage solutions for any organization looking to enhance its data management capabilities.