Dell P14E Solving Problems, Using Support Tools, Restoring Your Operating System, Getting Help

Contents

Solving Problems . . . . . . . . . . . . . . . 54

Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 54

Network Problems . . . . . . . . . . . . . . . . . . 55

Power Problems . . . . . . . . . . . . . . . . . . . . 55

Memory Problems . . . . . . . . . . . . . . . . . . 57

Lockups and Software Problems. . . . . . . 57

Using Support Tools . . . . . . . . . . . . . 60

Dell Support Center . . . . . . . . . . . . . . . . .60

My Dell Downloads . . . . . . . . . . . . . . . . . 61

Hardware Troubleshooter . . . . . . . . . . . . 62

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 62

Restoring Your Operating

System . . . . . . . . . . . . . . . . . . . . . . . . 64

System Restore . . . . . . . . . . . . . . . . . . . . . 65

Dell DataSafe Local Backup. . . . . . . . . . .66

System Recovery Media . . . . . . . . . . . . . .69

Dell Factory Image Restore . . . . . . . . . . . 70

Getting Help. . . . . . . . . . . . . . . . . . . . .72

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 DellConnect . . . . . . . . . . . . . . . . . . . . . . . 73 Online Services . . . . . . . . . . . . . . . . . . . . . 74 Automated Order-Status Service . . . . . . 75 Product Information. . . . . . . . . . . . . . . . . 75

Returning Items for Repair Under Warranty or for Credit . . . . . . . . . . . . . . . 76

Before You Call . . . . . . . . . . . . . . . . . . . . . 78 Contacting Dell. . . . . . . . . . . . . . . . . . . . .80

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . .81

Specifications . . . . . . . . . . . . . . . . . . 83

Appendix. . . . . . . . . . . . . . . . . . . . . . . 90

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . .90

Index . . . . . . . . . . . . . . . . . . . . . . . . . . .91

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