Dell provides a number of tools to help you if your computer does not perform as expected. For information on these help tools, see your User’s Guide.
If you have a computer problem and are unable to access the online User’s Guide, use the Dell Diagnostics to help you determine the cause of the problem and to help you solve it. The diagnostics are on the ResourceCD that came with your computer.
NOTE: Run the diagnostics before you call Dell’s technical support because the diag- nostic tests provide information you may need when you call.
To start the diagnostics, perform the following steps:
1.Turn off the computer.
2.Undock the computer if you have it docked.
3.Turn on the computer.
4.Press <F2> at the start of the boot routine to access the system setup menu.
NOTE: Write down your current boot sequence in the event that you want to restore it after running the Dell Diagnostics.
5.Select the following boot sequence.
NOTE: You can boot only from a
•Boot First Device: Diskette Drive
•Boot Second Device:
•Boot Third Device: Internal HDD
6.Insert the ResourceCD into the
7.Turn the computer off.
8.Turn the computer on.
The computer starts and automatically begins to run the Dell Diagnostics.
9.When you have completed running the diagnostics, remove the ResourceCD from the
To change the boot sequence, repeat steps 1 through 6, customizing the boot sequence to fit your needs. Then restart your computer.
When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the diagnostics is loading. After the diagnostics loads, the Diagnostics Menu appears.
To select an option from this menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option you choose.
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