138 Troubleshooting
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
RUN THE DELL DIAGNOSTICS If all tests run successfully, the error condition
is related to a software problem (see "Dell Diagnostics" on page115).
Memory Problems
Fill out the "Diagnostics Checklist" on page200 as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
See the software documentation for minimum memory requirements. If
necessary, install additional memory (see
"Memory
" on page174).
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see
"Memory
" on page174).
Run the Dell Diagnostics (see
"Dell Diagnostics
" on page115).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see "Memory" on page 174).
Ensure that you are following the memory installation guidelines (see
"Memory" on page 174).
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 174.
Run the Dell Diagnostics (see
"Dell Diagnostics
" on page115).
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