Dell PP26L Contacting Dell

Getting Help 201

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.

Because availability varies by country and product, some services may not be

available in your area. To contact Dell for sales, technical support, or

customer service issues:

Visit

www.support.dell.com

At the bottom of the page, verify your country or region.

Locate the

Browse by Category

section on the left side of the page and

click

4Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

book.book Page 201 Wednesday, September 16, 2009 11:12 AM

Contents

Main Notes, Notices, and Cautions ____________________ Contents 3 Setting Up Your Computer. . . . . . . . . . . . 37 4 Using the Display . . . . . . . . . . . . . . . . . . 47 5 Using the Keyboard and Touch Pad . . . . 49 6 Using a Battery . . . . . . . . . . . . . . . . . . . . 55 7 Using the Optional Camera . . . . . . . . . . . 63 8 Using Multimedia . . . . . . . . . . . . . . . . . . 67 9 Using ExpressCards . . . . . . . . . . . . . . . . 93 10 Using the Memory Card Reader . . . . . . . 97 11 Setting Up and Using Networks . . . . . . . 99 12 Securing Your Computer . . . . . . . . . . . . 111 13 Troubleshooting. . . . . . . . . . . . . . . . . . . 115 Page Page 14 Adding and Replacing Parts . . . . . . . . . 163 17 Getting Help . . . . . . . . . . . . . . . . . . . . . . 195 Page Page Finding Information NOTE: 16 NOTE: 18 Page Page NOTE: Page About Your Computer Determining Your Computers Configuration Front View Page Page Page 28 NOTE: Page 30 Left Side View Right Side View Back View Page Bottom View Page Page Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Microsoft Windows XP Page Page Page Microsoft Windows Vista Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Display Adjusting Brightness Switching the Video Image From Your Computer Display To a Projector Setting Display Resolution and Refresh Rate Microsoft Windows XP Windows Vista Using the Keyboard and Touch Pad Numeric Keypad 50 Key Combinations System Functions Display Functions Battery Power Management Microsoft Windows Logo Key Functions Dell QuickSet Key Combinations Adjusting Keyboard Settings Touch Pad Customizing the Touch Pad Page Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Charge Gauge Low-Battery Warning Microsoft Windows XP Battery Meter Microsoft Windows Vista Battery Meter Conserving Battery Power Power Management Modes Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using the Optional Camera Accessing the Cameras Help File Manually Adjusting the Camera Settings Creating a Picture or a Video Page Page Using Multimedia Playing Media Page Playing Media Using Dell Express Card Remote Control Page Copying CD and DVD Media How to Copy a CD or DVD Using Blank CD and DVD Media Helpful Tips Adjusting the Volume Adjusting the Picture Using Dell Media Experience and Dell MediaDirect If the computer is turned on or in standby or sleep mode If the computer is turned off or in hibernate mode Dell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio Device Page S-Video and Standard Audio Page S-Video and S/PDIF Digital Audio Page Composite Video and Standard Audio Page Composite Video and S/PDIF Digital Audio Page Component Video and Standard Audio Page Page Page Page Enabling the Display Settings for a TV Page Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Page Using the Memory Card Reader Memory Card Blanks Installing a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network in the Microsoft Windows XP Operating System Setting Up a Network in the Microsoft Windows Vista Operating System Wireless Local Area Network What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN Page Page Mobile Broadband (or Wireless Wide Area Network) What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Page Page Securing Your Computer Security Cable Lock Passwords If Your Computer Is Lost or Stolen Page Page Troubleshooting Dell Technical Update Service Dell Diagnostics Page Page Page Page Dell Support Center Dell Support 3 Dell PC Tune-Up Dell PC Checkup Dell Network Assistant DellConnect Drive Problems Optical drive problems Hard drive problems E-Mail, Modem, and Internet Problems Page Error Messages Page Page Page Page ExpressCard Problems IEEE 1394 Device Problems Keyboard Problems External Keyboard problems Unexpected characters Lockups and Software Problems The computer does not start The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Dell MediaDirect problems Other software problems Memory Problems Network Problems Mobile Broadband (Wireless Wide Area Network [WWAN]) Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Remote Control Problems Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Manually Reinstalling Drivers Troubleshooting Software and Hardware Problems Restoring Your Microsoft Windows Vista Operating System Using Windows Vista System Restore Page Restoring the Computer to the Default Factory Configuration Using the Operating System Media Page Restoring Your Microsoft Windows XP Operating System Using Microsoft Windows System Restore Starting System Restore Using Dell PC Restore Page Using the Operating System Media Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Page Hard Drive Removing the Hard Drive Page Replacing the Hard Drive Returning a Hard Drive to Dell Optical Drive Removing the Optical Drive Replacing the Optical Drive Central Control Cover Removing the Central Control Cover Replacing the Central Control Cover Keyboard Removing the Keyboard Replacing the Keyboard Memory Removing the Memory Module Page Replacing the Memory Module Modem Page Subscriber Identity Module Wireless Mini-Cards Removing a WLAN Card Replacing a WLAN Card Internal Card with Bluetooth Wireless Technology Page Removing a Mobile Broadband or WWAN Card Replacing a WWAN Card Flash Cache Module Removing the FCM Replacing the FCM Coin-Cell Battery Removing the Coin-Cell Battery Replacing the Coin-Cell Battery Page Dell QuickSet Features Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call 200 Contacting Dell Page Specifications NOTE: 204 NOTE: Page Page Page Page Page Page Page Page Appendix Using the System Setup Program Viewing the System Setup Screen System Setup Screen Commonly Used Options Page Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Mouse Media Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notice (U.S. Only) FCC Class B Page Page Page Glossary A B C Page D E F G H I K L M N O P R S Page T U V W X Z Page Index Numerics A B C D E F H I K L M N O P Q R S T U V W