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| Pixel that is permanently off is a natural defect that can occur in LCD technology. |
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| For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: |
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| support.dell.com. |
| LCD screen has bright |
| Cycle power | |
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| spots |
| Pixel that is permanently off is a natural defect that can occur in LCD technology. |
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| For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: |
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| support.dell.com. |
Brightness Problems |
| Picture too dim or too |
| Reset the monitor to Factory Settings. |
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| bright |
| Auto Adjust via OSD. |
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| Adjust brightness & contrast controls via OSD. |
Geometric Distortion |
| Screen not centered |
| Reset the monitor to Factory Settings. |
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| correctly |
| Auto Adjust via OSD. |
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| Adjust brightness & contrast controls via OSD. |
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| NOTE: When using 'HDMI', the positioning adjustments are not available. |
Horizontal/Vertical Lines |
| Screen has one or more |
| Reset the monitor to Factory Settings. |
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| lines |
| Perform Auto Adjust via OSD. |
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| Adjust Phase and Pixel Clock controls via OSD. |
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| Perform monitor |
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| mode. |
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| Check for bent or broken pins in the video cable connector. |
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| NOTE: When using 'HDMI', the Pixel Clock and Phase adjustments are not available. |
Synchronization Problems |
| Screen is scrambled or |
| Reset the monitor to Factory Settings. |
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| appears torn |
| Perform Auto Adjust via OSD. |
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| Adjust Phase and Pixel Clock controls via OSD. |
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| Perform monitor |
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| Check for bent or broken pins in the video cable connector. |
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| Restart the computer in the safe mode. |
| Visible signs of smoke or |
| Do not perform any troubleshooting steps. | |
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| sparks |
| Contact Dell immediately. |
Intermittent Problems |
| Monitor malfunctions on & |
| Ensure that the video cable connecting the monitor to the computer is properly connected |
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| off |
| and is secured. |
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| Reset the monitor to Factory Settings. |
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| Perform monitor |
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Missing Color |
| Picture missing color |
| Perform monitor |
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| Ensure that the video cable connecting the monitor to the computer is properly connected |
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| and is secured. |
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| Check for bent or broken pins in the video cable connector. |
Wrong Color |
| Picture color not good |
| Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color |
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| Settings OSD if the Color Management is turned off. |
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| Change the Input Color Format to RGB or YPbPr in Color settings OSD. |