NOTE: Image Burn-in is not covered by your warranty.

Product Specific Problemss

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

 

 

 

 

Screen image is too small

Image is centered on screen, but does not fill

Perform monitor reset on "All Settings."

 

entire viewing area.

 

 

 

 

 

 

Cannot adjust the monitor with the

OSD does not appear on the screen.

Turn off the monitor, unplug the power cord and then plug

buttons on the front panel

 

 

back and turn on the monitor.

 

 

 

 

 

 

 

 

USB Problems

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

 

 

 

 

USB interface is not working

USB peripherals are not working.

Check that your monitor is turned ON.

 

 

Reconnect the upstream cable to your computer.

 

 

Reconnect the USB peripherals (downstream

 

 

 

connector).

 

 

Switch off and then turn on the monitor again.

 

 

 

 

High Speed USB 2.0 interface is

High Speed USB 2.0 peripherals working slowly or not at

Check that your computer is USB 2.0 capable.

slow

all.

Verify USB 2.0 source on your computer.

 

 

Reconnect the upstream cable to your computer.

 

 

Reconnect the USB peripherals (downstream

 

 

 

connector).

 

 

 

 

 

 

 

 

Troubleshooting Your Soundbar

COMMON

WHAT YOU EXPERIENCE

 

POSSIBLE SOLUTIONS

SYMPTOMS

 

 

 

No Sound

No power to Soundbar - the

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the

 

power indicator is off.

 

power indicator (green LED) on the front of the Soundbar is illuminated.

 

(built-in DC power supply. i.e.

Confirm that the power cable from the Soundbar is plugged into the monitor.

 

SP1908FP )

Confirm that the monitor has power.

 

 

If the monitor has no power, see Troubleshooting your monitor for monitor common problem.

 

 

 

 

No Sound

Soundbar has power - power

Plug the audio line-in cable into the computer's audio out jack.

 

indicator is on.

Set all Windows volume controls to their maximum.

 

 

Play some audio content on the computer (i.e. audio CD, or MP3).

 

 

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

 

 

Clean and reseat the audio line-in plug.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

Distorted Sound

Computer's sound card is used

Clear any obstructions between the Soundbar and the user.

 

as the audio source.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

 

 

Set all Windows volume controls to their midpoints.

 

 

Decrease the volume of the audio application.

 

 

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.

 

 

Clean and reseat the audio line-in plug.

 

 

Troubleshoot the computer's sound card.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

Distorted Sound

Other audio source is used.

Clear any obstructions between the Soundbar and the user.

 

 

Confirm that the audio line-in plug is completely inserted into the jack of the audio source.

 

 

Decrease the volume of the audio source.

 

 

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.

 

 

Clean and reseat the audio line-in plug.

 

 

 

 

Unbalanced Sound

Sound from only one side of

Clear any obstructions between the Soundbar and the user.

Output

Soundbar

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or

 

 

 

audio source.

 

 

Set all Windows audio balance controls (L-R) to their midpoints.

 

 

Clean and reseat the audio line-in plug.

 

 

Troubleshoot the computer's sound card.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

Low Volume

Volume is too low.

Clear any obstructions between the Soundbar and the user.

 

 

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.

 

 

Set all Windows volume controls to their maximum.

 

 

Increase the volume of the audio application.

 

 

Test the Soundbar using another audio source (i.e. portable CD player).

 

 

 

 

 

 

 

 

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Dell SP190SFP appendix Product Specific Problemss, USB Problems, Troubleshooting Your Soundbar