Ensure that the correct input source is selected via the Input Source Select button.

No Video/Power LED on

 

No picture or no brightness

 

Increase brightness & contrast controls via OSD.

 

 

 

 

 

 

Perform monitor self-test feature check.

 

 

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

Run the built-in diagnostics.

 

 

 

 

Ensure that the correct input source is selected via the Input Source Select button.

Poor Focus

 

Picture is fuzzy, blurry, or ghosting

 

Perform Auto Adjust via OSD.

 

 

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

 

 

Eliminate video extension cables.

 

 

 

 

Reset the monitor to Factory Settings.

 

 

 

 

Change the video resolution to the correct aspect ratio (16:9).

Shaky/Jittery Video

 

Wavy picture or fine movement

 

Perform Auto Adjust via OSD.

 

 

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

 

 

Reset the monitor to Factory Settings.

 

 

 

 

Check environmental factors.

 

 

 

 

Relocate the monitor and test in another room.

 

 

 

 

NOTE: If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with

 

 

 

 

the monitor).

 

 

 

 

Check for loose connection. Unplug & reconnect if required.

Missing Pixels

 

LCD screen has spots

 

Cycle power On-Off.

 

 

 

 

Pixel that is permanently Off is a natural defect that can occur in LCD technology.

 

 

 

 

For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:

 

 

 

 

www.dell.com/support/monitors.

Stuck-on Pixels

 

LCD screen has bright spots

 

Cycle power On-Off.

 

 

 

 

Pixel that is permanently On is a natural defect that can occur in LCD technology.

 

 

 

 

For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:

 

 

 

 

www.dell.com/support/monitors.

Brightness Problems

 

Picture too dim or too bright

 

Reset the monitor to Factory Settings.

 

 

 

 

Auto Adjust via OSD.

 

 

 

 

Adjust brightness & contrast controls via OSD.

Geometric Distortion

 

Screen not centered correctly

 

Reset the monitor to Factory Settings.

 

 

 

 

Auto Adjust via OSD.

 

 

 

 

Adjust horizontal & vertical controls via OSD.

 

 

 

 

NOTE: When using DVI-D input, the positioning adjustments are not available.

Horizontal/Vertical Lines

 

Screen has one or more lines

 

Reset the monitor to Factory Settings.

 

 

 

 

Perform Auto Adjust via OSD.

 

 

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

 

 

Perform monitor self-test feature check and determine if these lines are also in self-test mode.

 

 

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

Run the built-in diagnostics.

 

 

 

 

NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.

 

 

 

 

NOTE: If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together

 

 

 

 

with the monitor).

 

 

 

 

Check for loose connection. Unplug & reconnect if required.

 

 

 

 

 

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Image 59
Dell U2913WM manual Perform Auto Adjust via OSD