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What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Web Support

support.dell.com/ContactUs/C

 

ontactUsHome.aspx?c=us&l=

 

en&s=gen

 

 

Individual Home Consumers:

U.S. Only

 

 

Technical Support

1-800-624-9896

 

 

Customer Service

1-800-624-9897

 

 

Individual Home Consumers who

 

purchased through an Employee Purchase

 

Program:

 

 

 

Technical Support and Customer

1-800-822-8965

Service

 

 

 

Home and Small Business Commercial

 

Customers:

 

 

 

Technical Support and Customer

1-800-456-3355

Service

 

 

 

Medium, Large, or Global Commercial

 

Customers, Healthcare Customers, and

 

Value-Added Resellers (VARs):

 

 

 

Technical Support and Customer

1-877-459-7278

Service

 

 

 

Government and Education Customers:

 

 

 

Technical Support and Customer

1-877-459-7278

Service

 

 

 

Dell-Branded Memory

1-888-363-5150

 

 

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We

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Product Information Guide

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Dell XXX manual What do I do if I need warranty service?, What will Dell do?, En&s=gen