Warranty
Printer Warranty
Tektronix warrants that the Phaser 850 Printer will be free from defects in materials and
workmanship for a period of one (1) year from the date of shipment. If the product
proves defective during the warranty period, Tektronix, at its option, will:
(1) repair the product by means of telephone support or on-site service at no charge for
parts or labor,
(2) replace the product with a comparable product, or
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon
its return.
Under this product warranty, Customer must notify Tektronix or its authorized service
representative of the defect before the expiration of the warranty period. To obtain
service under this warranty, the Customer must first contact Tektronix Telephone
Support personnel or that of its authorized service representative. Telephone Support
personnel will work to resolve issues professionally and quickly, however the Customer
must reasonably assist Tektronix or its authorized representative.
If telephone support is unsuccessful, Tektronix or its authorized service representative
will provide warranty repair at Customer's site without charge as provided below.
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Service is available anywhere within the United States for products purchased in
the United States
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Inside the European Economic Area, service is available within the customary
on-site service area for products purchased in the EEA
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Outside the US & EEA, service is available within the customary on-site service
area in the country of purchase
A description of the customary on-site service area may be obtained from the local
Tektronix subsidiary or authorized Tektronix distributor. On-site service is at Tektronix
or its authorized service representative’s sole discretion and is considered an option of
last resort.
If the Customer’s product contains features that enable Tektronix or its authorized
service representative to diagnose and repair problems with the product remotely,
Tektronix may request that Customer allow such remote access to the product.
In the maintenance of the product, Tektronix may use new or equivalent to new parts or
assemblies for equal or improved quality. All defective parts and assemblies become the
property of Tektronix. Tektronix, at its option, may request the return of these parts.