DeLonghi ESAM04.350 Troubleshooting, Problem, Possible Cause, Remedy, The coffee is not creamy

TROUBLESHOOTING

Below is a list of some of the possible malfunctions. If the problem cannot be resolved as described, contact Customer Services.

PROBLEM	POSSIBLE CAUSE	REMEDY
The coffee is not hot	The cups were not preheated.	Warm the cups by rinsing them with hot water (using the
		hot water function).
	The infuser has cooled down because 2/3 minutes have	Before making the coffee, heat the infuser using the rinse
	elapsed since the last coffee was made.	button.
	A low coffee temperature is set.	Set maximum coffee temperature in the menu (••••).
The coffee is not creamy	The coffee is ground too coarsely.	Turn the grinding adjustment knob one click anticlockwise
enough.		towards “1” while the coffee mill is in operation (fig.
		8). Continue one click at a time until coffee delivery is
		satisfactory. The effect is only visible after delivering 2
		coffees (see the section: “Adjusting the coffee mill” on
		page 12).
	Wrong type of coffee	Use a type of coffee for espresso coffee makers.
The coffee is delivered too	The coffee is ground too finely.	Turn the grinding adjustment knob one click clockwise
slowly or a drop at a time.		towards “7” while the coffee mill is in operation (fig. 11).
		Continue one click at a time until coffee delivery is
		satisfactory. The effect is only visible after delivering 2
		coffees (see the section: “Adjusting the coffee mill” on
		page 12).
The coffee does not come out	The holes in the spouts are clogged.	Clean the spouts with a toothpick (fig. 29).
of the spouts, but from around	The coffee guide inside the service door is blocked.	Thoroughly clean the coffee guide, particularly near the
the service door.		hinges.
The milk contains bubbles or	The milk is not cold enough or is not semi-skimmed.	You should ideally use skimmed or semi-skimmed milk at
squirts out of the milk spout.		refrigerator temperature (about 5°C).
		If the result is not as you wished, try changing brand
		of milk.
	The milk container lid is dirty.	Clean the milk container lid as described in the section
		“Cleaning the milk container” (page 16).
	The hot water/steam nozzle is dirty	Clean the nozzle as described in the section “Cleaning the
		hot water/steam nozzle” (page 16).
The milk is not frothed.	The milk container lid is dirty.	Clean the milk container lid as described in the section
		“Cleaning the milk container” (page 16).
	The hot water/steam nozzle is dirty	Clean the nozzle as described in the section “Cleaning the
		hot water/steam nozzle” (page 16).
	the frothed milk regulator is in the "CAFFELATTE" position.	Put the milk regulator in the “CAPPUCCINO” position.
The appliance does not come	It is not plugged into the mains socket.	Plug into the mains socket.
on.	The main switch is not in position I.	Place the main switch in the I position (fig. 1).
The milk does not come out of	The milk container lid is dirty.	Clean the milk container lid as described in the section
the milk spout.		“Cleaning the milk container” (page 16).
“Energy Saving” mode is	A number of drinks have been prepared in rapid succession.
enabled, but the cup warmer
is hot

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