DeLonghi Troubleshooting Common Issues with Your Coffeemaker

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact Customer Services.

PROBLEM	POSSIBLE CAUSE		SOLUTION
The coffee is not hot	•	The cups were not preheated.	•	Warm the cups by rinsing them with hot
				water (N.B. you can use the hot water
				function).
	•	The infuser has cooled down because	•	Before making coffee, heat the infuser by
		2/3 minutes have elapsed since the last		pressing the	button.
		coffee was made.
The coffee is weak or	•	The coffee is ground too coarsely.	•	Turn the grinding adjustment knob one
not creamy enough.				click anticlockwise towards “1” while the
				coffee mill is in operation (fig. 7). The
				effect is only visible after delivering 2
				coffees (see the section: “Adjusting the
				coffee mill” on page 11).
	•	The coffee is unsuitable.	•	Use pre-ground coffee for espresso
				coffee makers.
The coffee is delivered	•	The coffee is ground too finely.	•	Turn the grinding adjustment knob
too slowly or a drop at				one click clockwise towards “7” while
				the coffee mill is in operation (fig. 7).
a time.
				Continue one click at a time until coffee
				delivery is satisfactory. The effect is only
				visible after delivering 2 coffees (see the
				section: “Adjusting the coffee mill” on
				page 11).
Coffee does not come	•	The spouts are blocked.	•	Clean the spouts with a toothpick.
out of one of the
spouts.
The frothed milk has	•	The milk is not cold enough or is not	•	You should ideally use skimmed or semi-
large bubbles		semi-skimmed.		skimmed milk at refrigerator temperature
				(about 5°C). If the result is not as you
				wished, try changing brand of milk.
The milk is not frothed	•	Cappuccino maker dirty.	•	Clean as described in the section
				“Cleaning the cappuccino maker after
				use”
Steam delivery stops	•	A safety device stops steam delivery	•	Wait, then activate the steam function
		after 3 minutes.		again.
The appliance does not	•	It is not plugged into the mains socket.	•	Plug into the mains socket.
come on.
	•	The main switch is not turned on.	•	Place the main switch in the I position
				(fig. 3).

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