Denon DBP-1610 Troubleshooting

Troubleshooting

If the unit does not perform properly when operated as instructed in this owner’s manual, check the unit, consulting the following checklist.

Problem	Solution	Page
No power	- Check if the AC cord is properly connected.	–
	- Unplug the AC cord once, and wait for 5-10 seconds and then plug it	–
	in again.

No sound or picture	- Check if the connected display device is turned on.	–
	- Check the HDMI connection. (Check the status of the HDMI related	11
	indications.)
	- Check the RCA audio/video cable connections.	11, 14
	- Check if the pure direct mode is set to “VideoOff” or “All Off”. If it is	24
	the case, set it to “Disp.Off” or “Normal”.
	- Check whether the connected display device or other device	13
	supports HDCP. (This unit will not output a video signal unless the
	other device supports HDCP.)
	- Check whether the output format of this unit (HDMI FORMAT)	11, 30, 31
	matches the supported input format of other connected device.
	- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set it	31
	to “Off”.
Distorted picture	- Sometimes a small amount of picture distortion may appear.	–
	This is not a malfunction.
	- Connect this unit directly to the TV. If the RCA audio/video cables are	11
	connected to a VCR, pictures may be distorted due to the copy
	protection system.

Completely distorted picture or	- Make sure the disc is compatible with this unit.	4
black/white picture with BD/DVD

No sound or distorted sound	- Adjust the volume.	–
	- Check that the speakers are connected correctly.	11, 13, 14
	- Check the HDMI connections.	11
	- Check the “Audio” settings.	32, 33

Picture freezes momentarily during	- Check the disc for fingerprints/scratches and clean with a soft cloth	3
playback	wiping from center to edge.
	- Clean the disc.	3

Disc cannot be played back	- Clean the disc.	3
	- Ensure the disc label is facing up.	16
	- Check if the disc is defective by trying another disc.	–
	- Cancel the ratings control or change the control level.	35
	- Insert a correct disc that can be played back on this unit.	4

SD Memory Card cannot be read	- The format of the card does not match to this unit or the card is not	–
	compatible.

No return to start-up screen when	- Reset this unit by turning it off, then on again.	–
disc is removed

The unit does not respond to the	- Aim the remote control directly at infrared sensor window on the	6
remote control	front of the unit.
	- Reduce the distance to infrared sensor window.	–
	- Replace the batteries in the remote control.	6
	- Re-insert the batteries with their polarities (+/- signs) as indicated.	6
	- Make the signal code of the remote control match to the signal code	6
	of the unit.

Problem	Solution	Page
Buttons do not work or the unit	- To completely reset the unit, unplug the AC cord from the AC outlet	–
stops responding	for 5-10 seconds.

The unit does not respond to some	- Operations may not be permitted by the disc.	16
operating commands during	Refer to the instructions of the disc.
playback

The unit cannot read BD/DVD/CD	- Condensation? (Let sit 1 or 2 hours)	2
	- You are attempting to play a disc other than one with one of the	4
	marks on page 4.
	- Wipe the dirt off the disc or replace the disc.	3

Angle does not switch	- The angle cannot be switched for BD/DVD which do not contain	21
	multiple angles. In some cases multiple angles are only recorded for
	specific scenes.

Playback does not start when the	- Check the “Ratings” setting.	35
title is selected

The password for rating level has	- Enter the default password “4737”, then your forgotten password will	35
been forgotten	be cleared.

Cannot connect to the network	- Check if the LAN cable connection is properly made.	14
	- Turn on the modem or broadband router.	–
	- Check the network settings.	38
	- Check if the broadband router and/or modem is correctly connected.	14
	- Check the “BD-Live Setting”.	40

Cannot connect to the network	- Check the content of your Internet service contract to see if your	–
while my PC is connected to the	Internet Service Provider prevents multiple terminals connecting at
network	the same time.

Cannot use the BD-Livefunction	- Use an SD card with enough space.	–

The playback of BD-Video or	- Check if an SD card is correctly inserted.	27
download of data does not	- Do not remove the card during playback as some BD-Videos require	28
perform properly	an SD card during playback.

“HDCP NOK” appears on the front	“HDCP NOK” appears under the following conditions:	9
panel display	- When the connected device does not support HDCP.
	- When the connected device is recognized as an HDCP incompatible
	by HDMI SRM.
	- When the connected device supports HDCP but cannot be
	recognized as an HDCP compatible for some reason.

Note

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this owner’s manual for details on correct operations.

•Some functions are prohibited on some discs.

Others Setup Function Playback Connections Introduction

ENGLISH