TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Moisture/condensation noticed | 1. Not enough combustion/ven- | 1. Refer to Air for Combustion |
on windows | tilation air | and Ventilation requirements |
|
| (page 5) |
Heater produces a whistling noise 1. Turning control knob to HI po-
when burners are lit | sition when burners are cold |
2. | Air in gas line |
3. | Air passageways on heater |
| blocked |
4. | Dirty or partially clogged |
| burner orifice(s) |
1.Turn control knob to LO posi- tion and let warm up for a minute
2.Operate burners until air is re- moved from line. Have gas line checked by local natural or propane/LP gas company
3.Observe minimum installation clearances (see pages 9 through 12)
4.Clean burners (see Cleaning and Maintenance, pages 21 and 22) or replace burner orifice(s)
White powder residue forming within burner box or on adjacent walls or furniture
1.When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into white powder residue
1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products
Remote does not function (GHRC | 1. Battery is not installed. Bat- |
and GHRCTA only) | tery power is low |
1.Replace
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
Yellow flame in front burner dur- | 1. | Not enough air | 1. | Check burner(s) for dirt and |
ing burner combustion |
|
|
| debris. If found, clean burner(s) |
|
|
|
| (see Cleaning and Mainte- |
|
|
|
| nance, pages 21 and 22) |
| 2. | Gas regulator defective | 2. | Replace gas regulator |
Fireplace produces a clicking/ ticking noise just after burner is lit or shut off
1.Metal expanding while heat- ing or contracting while cooling
1.This is common with most heaters. If noise is excessive, contact qualified service person
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