TROUBLESHOOTING
TROUBLESHOOTING
Continued
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| OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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| Burner does not light after ODS/pilot is lit | 1. | Inlet gas pressure is too low | 1. | Contact local natural or propane/LP gas | |
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| 2. | Burner orifice(s) clogged | 2. | Clean burner(s) (see Cleaning and Main- | |
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| tenance, pages 18 and 19) or replace | |
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| burner orifice(s) | |
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| Delayed ignition of one or both burners | 1. | Manifold pressure is too low | 1. | Contact local natural or propane/LP gas | |
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| company | |
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| 2. | Burner orifice(s) clogged | 2. | Clean burner(s) (see Cleaning and Main- | |
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| tenance, pages 18 and 19) or replace | |
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| burner orifice(s) | |
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| Burner backfiring during combustion | 1. | Burner orifice is clogged or damaged | 1. | Clean burner (see Cleaning and Main- | |
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| tenance, pages 18 and 19) or replace | |
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| burner orifice | |
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| 2. | Damaged burner | 2. | Replace damaged burner | |
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| 3. | Gas regulator defective | 3. | Replace gas regulator | |
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| Slight smoke or odor during initial opera- | 1. | Not enough air | 1. | Check burner for dirt and debris. If | |
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| found, clean burner (see Cleaning and | |
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| Maintenance, pages 18 and 19) | |
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| 2. | Gas regulator defective | 2. | Replace gas control | |
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| 3. | Residues from manufacturing processes | 3. | Problem will stop after a few hours of | |
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| and logs curing |
| operation | |
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| Heater produces a whistling noise when | 1. | Turning control knob to HI position | 1. | Turn control knob to LO position and | |
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| when burners are cold |
| let warm up for a minute | ||
| burners are lit | 2. | Air in gas line | 2. | Operate burners until air is removed | |
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| from line. Have gas line checked by lo- | |
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| cal natural or propane/LP gas company | |
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| 3. | Air passageways on heater blocked | 3. | Observe minimum installation clear- | |
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| ances (see pages 8 through 10) | |
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| 4. | Dirty or partially clogged burner | 4. | Clean burners (see Cleaning and Main- | |
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| orifice(s) |
| tenance, pages 18 and 19) or replace | |
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| burner orifice | |
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| White powder residue forming within burner | 1. | When heated, vapors from furniture pol- | 1. | Turn heater off when using furniture | |
| box or on adjacent walls or furniture |
| ish, wax, carpet cleaners, etc. may turn |
| polish, wax, carpet cleaners, or similar | |
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| into white powder residue |
| products | |
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| Moisture/condensation noticed on windows | 1. | Not enough combustion/ventilation air | 1. | Refer to Air for Combustion and Venti- | |
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| lation requirements (page 4) | |
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| Dark residue on logs inside of their fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing Logs, | |
| Note: After removing all causes of residue |
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| pages 13 and 14) | |
| deposits, completely clean fireplace and ap- | 2. | Drafts or other air currents affecting | 2. | Eliminate source of drafts around heater | |
| pliance off residue before reusing appliance |
| flame pattern |
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| 3. | Air holes at burner inlet blocked | 3. | Clean out air holes at burner inlet. Peri- | |
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| odically repeat as needed | |
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| 4. | Burner flame holes blocked | 4. | Remove blockage | |
| For more |
| visit www. | .com | ||
