Replacement Parts
Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products’ Technical Service Department at
When calling DESA Heating Products, have ready
•your name
•your address
•model and serial numbers of your fireplace
•how fireplace was malfunctioning
•type of gas used (propane/LP or natural gas)
•purchase date
Usually, we will ask you to return the part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products at
When calling DESA Heating Products, have ready
•model number of your fireplace
•the replacement part number
Service Hints
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• for propane/LP units, propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, con- tact your local natural or propane/LP gas supplier.
Technical Service
You may have further questions about installation, operation or troubleshooting. If so, contact DESA Heating Products’Technical Service Department at
You can also visit DESA Heating Products’techni- cal services web site at www.desatech.com.
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