Service Hints
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local propane/LP or natural gas supplier.
Technical Service
You may have further questions about installation, operation, or troubleshooting. If so, contact DESA’s Technical Service Department at
You can also visit DESA’s technical services web site at www.desatech.com.
Replacement Parts
Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA’s Technical Service Department at
When calling DESA, have ready
•your name
•your address
•model and serial numbers of your appliance
•how appliance was malfunctioning
•type of gas used (propane/LP or natural gas)
•purchase date
Usually, we will ask you to return the part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA at
When calling DESA, have ready
•model number of your appliance
•the replacement part number
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