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TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Fireplace produces a clicking/ticking noise just after burner is lit or shut off
1.Metal expanding while heating or con- tracting while cooling
1.This is common with most fireplaces. If noise is excessive, contact qualified ser- vice person
Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing
1.Problem will stop after a few hours of operation
Gas odor even when control knob is in OFF 1. | Gas leak. See Warning statement at | 1. | Locate and correct all leaks (see Check- |
position | top of page |
| ing Gas Connections, pages 19 and 20) |
2. | Control valve defective | 2. | Replace control valve |
Gas odor during combustion | 1. | Foreign matter between control valve |
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| and burner |
| 2. | Gas leak. See Warning statement at |
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| top of page |
1.Take apart gas tubing and remove for- eign matter
2.Locate and correct all leaks (see Check- ing Gas Connections, pages 19 and 20)
Glass soots | 1. | Flame impingement on logs | 1. | Adjust the log set so that the flame does |
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| not excessively impinge on it |
| 2. | Debris around burner air mixer | 2. | Inspect the opening at the base of the |
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| burner to see that it is NOT packed with |
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| any type of material |
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Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see log placement |
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| sections on page 22) |
| 2. | Air holes at burner inlet blocked | 2. | Clean out air holes at burner inlets. Pe- |
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| riodically repeat as needed |
| 3. | Burner flame holes blocked | 3. | Remove blockage |
| 4. | Improper venting or excessive blockage | 4. | Have the vent system inspected, includ- |
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| ing the termination cap. Remove any |
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| restrictions or obstruction |
| 5. | Excessive amounts of embers and pan | 5. | Clear excess embers until a minimum |
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| material |
| gap of 1/2" remains under the grate |
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