TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Moisture/condensation noticed | 1. | Not enough combustion/ven- | 1. | Refer to Air for Combustion | |
on windows |
| tilation air |
| and Ventilation requirements | |
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| (page 5) | |
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Heater produces a whistling noise | 1. | Turning control knob to HI po- | 1. | Turn control knob to LO position | |
when burners are lit | 2. | sition when burners are cold | 2. | and let warm up for a minute | |
| Air in gas line | Operate burners until air is | |||
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| removed from line. Have gas | |
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| line checked by local natural | |
| 3. | Air passageways on heater | 3. | or propane/LP gas company | |
| Observe minimum installation | ||||
| 4. | blocked | 4. | clearances (see page 9) | |
| Dirty or partially clogged | Clean burners (see Cleaning | |||
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| burner orifice(s) |
| and Maintenance, page 21) or | |
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| replace burner orifice(s) | |
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White powder residue forming | 1. | When heated, vapors from | 1. | Turn heater off when using | |
within burner box or on adjacent |
| furniture polish, wax, carpet |
| furniture polish, wax, carpet | |
walls or furniture |
| cleaners, etc. may turn into |
| cleaners, or similar products | |
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| white powder residue |
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Remote does not function | 1. | Battery is not installed. Bat- | 1. | Replace | |
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| tery power is low |
| receiver and remote control | |
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Yellow flame in front burner dur- | 1. | Not enough air | 1. | Check burner(s) for dirt and | |
ing burner combustion |
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| debris. If found, clean burner(s) | |
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| (see Cleaning and Mainte- | |
| 2. | Gas regulator defective | 2. | nance, page 21) | |
| Replace gas regulator | ||||
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Fireplace produces a clicking/ | 1. | Metal expanding while heating | 1. | This is normal with most heat- | |
ticking noise just after burner is |
| or contracting while cooling |
| ers. If noise is excessive, contact | |
lit or shut off |
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| qualified service person | |
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Dark residue on logs inside of | 1. | Improper log placement | 1. | Properly locate logs (see In- | |
their fireplace Note:After remov- | 2. | Drafts or other air currents | 2. | stalling Logs, page 16) | |
ing all causes of residue deposits, | Eliminate source of drafts | ||||
completely clean fireplace and | 3. | affecting flame pattern | 3. | around heater | |
appliance off residue before reus- | Air holes at burner inlet | Clean out air holes at burner | |||
ing appliance |
| blocked |
| inlet. Periodically repeat as | |
| 4. | Burner flame holes blocked | 4. | needed | |
| Remove blockage | ||||
www.desatech.com | 25 |
