Desa VTD-30N-JHB Service Hints, Technical Service, Replacement Parts, Accessories, Not Shown

Service Hints

When Gas Pressure is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specified heat

You may feel your gas pressure is too low. If so, contact your local natural gas supplier.

Technical Service

You may have further questions about installation, operation or troubleshooting. If so, contact DESA’s Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready.

You can also visit DESA’s technical services web site at www.desatech.com.

Replacement Parts

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

Parts Under Warranty

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA’s Technical Service Department at 1-866-672-6040. When calling DESA, have ready

•your name and address

•model and serial numbers of your log set

•how log set was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

Parts Not Under Warranty

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA at 1-866-672-6040 for referral information. When calling DESA, have ready

•model number of your log set

•the replacement part number

Accessories

Purchase these appliances from your local dealer. If they can not supply these accessories, call DESA at 1-866-672-6040 for referral information. You can also write to the address listed on the back page of this manual.

Equipment shutoff valve GA5010

Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" pipe.

Lava Rock - GA6060

(Not Shown)

Order when additional rock is desired (1.8 lb. bag).

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