Troubleshooting
WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Log set is smoking/sooting ex- | 1. | Poor fuel quality | 1. | Contact local gas supplier |
cessively (Note: It is natural and | 2. | Fireplace venting system not | 2. | Adjust damper wide open and/ |
unavoidable for vented gas log |
| drafting properly |
| or have fireplace and venting |
sets to produce moderate levels |
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| professionally cleaned and |
of carbon (soot) where flames | 3. | Improper fuel/air mix | 3. | checked |
contact logs. | Remove any foreign items from | |||
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| flame pattern and/or check for |
| 4. | Excessive gas supply or pres- | 4. | proper orifice sizing |
| Preheat flue in very cold | |||
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| sure |
| weather. |
Burner is excessively noisy | 1. | Passage of air or gas across | 1. | Relieve any tight bends or |
(Note: The movement and com- |
| irregular surfaces |
| kinks in gas supply line |
bustion of gas will create low, |
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unavoidable levels of noise.) |
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Burner flame is too low or too | 1. | Incorrect gas supply or pres- | 1. | Check for proper gas supply |
high | 2. | sure | 2. | pressure |
| Blocked burner orifice or | Free burner orifice and mani- | ||
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| burner manifold |
| fold ports of any burrs, paint |
| 3. | Improper burner orifice size | 3. | or other blockage |
| Verify proper burner orifice | |||
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| sizing (see Figure 2, page 6) |
www.desatech.com | 11 |
