TROUBLESHOOTING

Continued

OBSERVED PROBLEM POSSIBLE CAUSE

REMEDY

Dark residue on logs or inside of fireplace

Note: After removng all causes of residue deposits, completely clean fireplace and appliances of all resi- due before reusing appliance.

1.Improper log placement

2.Drafts or other air currents affecting flame pattern

3.Air holes at burner inlet blocked

4.Burner flame holes blocked

1.Properly locate logs (see In- stalling Logs, page 20)

2.Eliminate source of drafts around heater

3.Clean out air holes at burner inlet. Periodically repeat as needed

4.Remove blockage

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into white powder residue

1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESA Heating Productsʼ Technical Service Department at 1-866-672-6040.

When calling DESA Heating Products, have ready

your name

your address

model and serial numbers of your fireplace

how fireplace was malfunctioning

type of gas used (propane/LP or natural gas)

purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESA Heating Products at 1-866-672-6040 for referral information.

When calling DESA Heating Products, have ready

model number of your fireplace

the replacement part number

SERVICE HINTS

When Gas Pressure Is Too Low

pilot will not stay lit

burners will have delayed ignition

heater will not produce specified heat

for propane/LP units, propane/LP gas supply may be low

You may feel your gas pressure is too low. If so, con- tact your local natural or propane/LP gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA Heating Productsʼ Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready.

You can also visit DESA Heating Productsʼtechni- cal service web site at www.desatech.com.

113134-01B

www.desatech.com

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Desa VTGF33NRB Replacement Parts, Service Hints, Technical Service, Parts Under Warranty, Parts not Under Warranty

VTGF33NRB, VTGF33PRB specifications

Desa VTGF33PRB and VTGF33NRB are advanced heating solutions that combine innovative technology and design for optimal performance and user convenience. These models are well-suited for residential and commercial applications, providing efficient heating while enhancing the overall aesthetic of any space.

One of the main features of the VTGF33PRB and VTGF33NRB is their high-efficiency ratings, which allow them to deliver effective heating with minimal energy consumption. This efficiency not only helps users save on energy bills, but it also makes these models environmentally friendly, aligning with modern sustainability goals.

Both models utilize advanced infrared heating technology, which generates heat by directly warming objects and people in the room rather than heating the air. This results in a more comfortable and even distribution of warmth, providing immediate relief from cold temperatures. The infrared heating method is particularly beneficial in large or drafty spaces, as it can significantly reduce heating times and energy usage.

In terms of design, the VTGF33PRB features a sleek, modern appearance that can easily complement any décor. Its robust construction ensures durability, making it suitable for long-term usage. The VTGF33NRB, on the other hand, offers a more traditional aesthetic, perfect for those who prefer classic designs. Both models are user-friendly, designed with intuitive controls that allow for easy operation and temperature adjustments.

Another noteworthy characteristic of the Desa VTGF33 series is their safety features. Each unit is equipped with advanced safety mechanisms, including tip-over protection, overheat shut-off, and a sturdy base to prevent accidents. These safety features provide peace of mind for users, especially in households with children or pets.

The VTGF33PRB and VTGF33NRB also incorporate quiet operation technology, ensuring that heating is achieved without disruptive noise. This makes them ideal for use in bedrooms, offices, or any space where tranquility is desired.

Overall, the Desa VTGF33PRB and VTGF33NRB are exemplary models that showcase the harmonious blend of efficiency, safety, and design. Their advanced features and technologies make them reliable choices for anyone looking to enhance their heating solutions while maintaining comfort and style. With their commitment to quality and innovation, Desa continues to lead the way in the heating industry.