TROUBLESHOOTING

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

When buttons on remote control

1. Battery in remote control

1.

Replace battery in remote

are pressed, there is no response

 

is either missing or has low

 

control

from fireplace

 

power

2.

Point remote control toward

 

2.

Remote control is not pointed

 

 

toward fireplace

 

lower front panel of fireplace

 

3.

Manual ignition bypass

 

when operating

 

3.

Place manual ignition bypass

 

 

switch not in OFF position

 

switch in OFF position

 

4.

No power available to

4.

Make sure power cord is

 

 

fireplace

 

plugged into electrical outlet

 

5.

Ignitor electrode not con-

 

and outlet has power

 

5.

Reconnect ignitor cable

 

 

nected to ignitor cable

6.

Replace ignitor cable

 

6.

Broken ignitor cable

 

7.

Ignitor electrode broken

7.

Replace electrode

 

8.

Ignitor electrode positioned

8.

Replace ODS pilot

 

 

wrong

 

 

When wall switch button is

1. No power available to

1.

Make sure power cord is

pressed, there is no response

 

fireplace

 

plugged into an electrical

from fireplace

2.

Manual ignition bypass

 

outlet and outlet has power

 

2.

Place manual ignition bypass

 

 

switch not in OFF position

 

switch in OFF position

 

3.

Wall switch wire harness is

3.

Check continuity of wall

 

 

disconnected

 

switch wire harness. Make

 

 

 

 

sure plug on wall switch wire

 

 

 

 

harness is fully inserted into

 

 

 

 

socket on circuit board in fire-

 

 

 

 

place. Replace if necessary

 

 

 

 

Burner does not light after ODS/

1. Burner orifice clogged

1.

Clean burner (see Cleaning

pilot is lit

 

 

 

and Maintenance, page 25) or

 

 

 

 

replace burner orifice

 

2.

Inlet gas pressure is too low

2.

Contact local gas company

 

 

 

 

Delayed ignition burner

1. Manifold pressure is too

1.

Contact local natural or pro-

 

 

low

 

pane/LP gas company

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning

 

 

 

 

and Maintenance, page 25) or

 

 

 

 

replace burner orifice

113134-01B

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Desa VTGF33NRB, VTGF33PRB installation manual Troubleshooting, Observed Problem Possible Cause Remedy

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