Troubleshooting
WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
|
|
|
|
|
Log set is smoking/sooting | 1. | Poor fuel quality | 1. | Contact local natural or |
excessively |
|
|
| propane/LP gas company |
(Note: It is natural and unavoid- | 2. | Fireplace venting system | 2. | Adjust damper wide open |
able for vented gas log sets |
| not drafting properly |
| and/or have fireplace and |
to produce moderate levels |
|
|
| venting professionally |
of carbon (soot) where flames |
|
|
| cleaned and checked |
contact the logs. This is es- | 3. | Excessive flame impinge- | 3. | Separate the logs to allow |
pecially true with propane/LP |
| ment or blockage |
| more flame passage |
gas.) | 4. | Improper fuel/air mixture | 4. | Remove any foreign items |
|
|
|
| from the flame pattern and/ |
|
|
|
| or check for proper orifice |
|
|
|
| sizing |
| 5. | Excessive gas supply/pres- | 5. | Preheat flue in very cold |
|
| sure |
| weather |
|
|
|
|
|
Burner is excessively noisy | 1. | Passage of air/gas across | 1. | Relieve any tight bends or |
(Note: The movement and |
| irregular surfaces |
| kinks in gas supply line |
combustion of gas will cre- |
|
|
|
|
ate low, unavoidable levels |
|
|
|
|
of noise.) |
|
|
|
|
|
|
|
|
|
Burner flame is too low or | 1. | Incorrect gas supply or | 1. | Check for proper gas supply |
too high |
| pressure |
| pressure |
| 2. | Blocked burner orifice or | 2. | Free burner orifice and |
|
| burner manifold ports |
| manifold ports of any burrs, |
|
|
|
| paint, or other blockage |
| 3. | Improper burner orifice | 3. | Verify proper burner orifice |
|
| size |
| sizing (see Figure 2, page 6) |
|
|
|
|
|
When ignitor button is pressed, | 1. | Ignitor electrode not con- | 1. | Reconnect ignitor cable |
there is no spark at pilot |
| nected to ignitor cable |
|
|
2. | Ignitor cable pinched or | 2. | Free ignitor cable if pinched | |
|
| wet |
| by any metal or tubing. |
|
|
|
| Keep ignitor cable dry |
| 3. | Bad ground on piezo | 3. | Scrape away paint on brack- |
|
| ignitor |
| et for better contact with |
|
|
|
| ground on piezo ignitor |
| 4. | Broken ignitor cable | 4. | Replace ignitor cable |
| 5. | Bad piezo ignitor | 5. | Replace piezo ignitor |
| 6. | Ignitor electrode broken | 6. | Replace electrode |
| 7. | Ignitor electrode positioned | 7. | Reposition electrode |
|
| wrong |
|
|
16 | www.desatech.com |