TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at (814)
Problem | Possible Cause | Corrective Action | |||
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Log set does | 1. | The log set is not | 1. | Make sure the log set is plugged in | |
not operate; the |
| plugged in. |
| to a standard 120V outlet. | |
ON/OFF power | 2. A circuit breaker is tripped | 2. | Check additional appliances on the | ||
light on the control | |||||
| or a fuse blown. |
| circuit; ideally the log set should be | ||
panel is not lit. |
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| on a dedicated | ||
| 3. | Defective ON/OFF switch. |
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| 3. | Call customer service: (814) | |||
| 4. | Loose wiring. | |||
| 4. | Call customer service: (814) | |||
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Power light is ON | 1. | Incorrect operation. | 1. | Refer to operating instructions. | |
but the back flame | 2. | The unit is too far from a | 2. | Reposition the unit closer to a wall. | |
is not bright/visible. | |||||
| wall. |
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| 3. | Call customer service: (814) | ||
| 3. | LED strip not functioning. | |||
| 4. | Call customer service: (814) | |||
| 4. | Loose wiring. | |||
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Power light is ON | 1. | LED strip not functioning. | 1. | Call customer service: (814) | |
but the ember bed | 2. | Loose wiring. | 2. | Call customer service: (814) | |
flame is not | |||||
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flickering. |
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Excessive noise | 1. | Rotating flame reflector | 1. | Open back of electric log set and | |
when the flame is |
| shaft rubbing against |
| reposition flame reflector shaft. Turn off | |
ON but the heater |
| housing. |
| unit prior to servicing. | |
OFF. | 2. | Defective flame reflector | 2. | Call customer service: (814) | |
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| shaft motor. |
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Heater is not | 1. | Incorrect operation. | 1. | Refer to operating instructions. | |
operating. | 2. | Defective heater switch. | 2. | Call customer service: (814) | |
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| 3. | Defective heater assembly. | 3. | Call customer service: (814) | |
| 4. | Loose wiring. | 4. | Call customer service: (814) | |
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Excessive noise | 1. | Dirty or clogged blower. | 1. | Refer to Maintenance of Motors in | |
when the heater | 2. | Defective heater assembly. |
| Care and Maintenance. | |
is operating. | 2. | Call customer service: (814) | |||
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