TROUBLESHOOTING

If you have any questions regarding the product, please call customer service at (814) 643-1775 8:30 a.m. – 5:00 p.m. EST, Monday – Friday.

Problem

Possible Cause

Corrective Action

 

 

 

 

 

Log set does

1.

The log set is not

1.

Make sure the log set is plugged in

not operate; the

 

plugged in.

 

to a standard 120V outlet.

ON/OFF power

2. A circuit breaker is tripped

2.

Check additional appliances on the

light on the control

 

or a fuse blown.

 

circuit; ideally the log set should be

panel is not lit.

 

 

 

 

 

on a dedicated 15-amp circuit.

 

3.

Defective ON/OFF switch.

 

 

3.

Call customer service: (814) 643-1775.

 

4.

Loose wiring.

 

4.

Call customer service: (814) 643-1775.

 

 

 

 

 

 

 

 

Power light is ON

1.

Incorrect operation.

1.

Refer to operating instructions.

but the back flame

2.

The unit is too far from a

2.

Reposition the unit closer to a wall.

is not bright/visible.

 

wall.

 

 

 

 

3.

Call customer service: (814) 643-1775.

 

3.

LED strip not functioning.

 

4.

Call customer service: (814) 643-1775.

 

4.

Loose wiring.

 

 

 

 

 

 

 

 

Power light is ON

1.

LED strip not functioning.

1.

Call customer service: (814) 643-1775.

but the ember bed

2.

Loose wiring.

2.

Call customer service: (814) 643-1775.

flame is not

 

 

 

 

flickering.

 

 

 

 

 

 

 

 

 

Excessive noise

1.

Rotating flame reflector

1.

Open back of electric log set and

when the flame is

 

shaft rubbing against

 

reposition flame reflector shaft. Turn off

ON but the heater

 

housing.

 

unit prior to servicing.

OFF.

2.

Defective flame reflector

2.

Call customer service: (814) 643-1775.

 

 

 

shaft motor.

 

 

 

 

 

 

 

Heater is not

1.

Incorrect operation.

1.

Refer to operating instructions.

operating.

2.

Defective heater switch.

2.

Call customer service: (814) 643-1775.

 

 

3.

Defective heater assembly.

3.

Call customer service: (814) 643-1775.

 

4.

Loose wiring.

4.

Call customer service: (814) 643-1775.

 

 

 

 

 

Excessive noise

1.

Dirty or clogged blower.

1.

Refer to Maintenance of Motors in

when the heater

2.

Defective heater assembly.

 

Care and Maintenance.

is operating.

2.

Call customer service: (814) 643-1775.

 

 

 

 

 

 

 

 

 

 

13

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Desa Tech ELCG 347, ELCG 240 manual Troubleshooting, Problem Possible Cause Corrective Action

ELCG 240, ELCG 347 specifications

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