DIAMONDBACK bicycles are distributed by Raleigh America, Inc.
Raleigh America, Inc. Bicycle Limited Warranty
It is the owner’s responsibility to thoroughly read and understand the owner’s manual and regularly examine the product to determine the need for professional, authorized service or replacement. Please consult an authorized Raleigh America, Inc. bicycle dealership with any questions on use and maintenance. Regardless of the length of the warranty, Raleigh America, Inc. does not infer that the bicycle will last forever or cannot be broken. All Raleigh/Diamondback framesets and bicycles have a finite, limited useful product life cycle. The length of this useful life cycle will vary by environment, riding conditions, frame material and construction, riding style, maintenance, and the amount as well as type of use the bicycle or frame is subjected to. A worn out bicycle does not indicate it is warrantable, rather that the bicycle has outlived (exceeded) its useful product cycle.
Raleigh America, Inc. warrants this new Raleigh America, Inc. bicycle frame against defects in material and workmanship, subject to the following limitations, terms, and conditions:
Item | Warranty Term Length |
Steel bicycle frames with wheel size less than 20˝ | Lifetime, for as long as the original retail purchaser owns the bicycle* |
Steel bicycle frames with 20˝, 24˝, 26˝, or 700c wheels | Lifetime, for as long as the original retail purchaser owns the bicycle* |
Alloy bicycle frames with 20˝, 24˝, 26˝, or 700c wheels | Lifetime, for as long as the original retail purchaser owns the bicycle* |
Full Carbon Fiber or Carbon fiber/alloy bicycle frames with 20˝, 24˝, 26˝, or 700c wheels | Lifetime, for as long as the original retail purchaser owns the bicycle* |
Full Suspension bicycle frames | Five years from the date of original retail purchase to the original purchaser* |
Forks, Non-branded | Five years from the date of original retail purchase |
Forks, Branded | Covered under the fork manufacturer’s warranty. Consult dealer for details. |
Components, Non-branded | One year from the date of original retail purchase |
Components, Branded | Covered under the component manufacturer’s warranty. Consult dealer for details. |
Finish and decals | One year from the date of original retail purchase |
Suspension parts including but not limited to bushings, pivot bearing, link plates, | One year from the date of original retail purchase under the condition that the |
bolts, fasteners, chain stays, seat stays, and shock units | bicycle is regularly maintained as well as operated under normal riding conditions |
Labor, frame replacement | One year from the date of original retail purchase |
Labor, parts replacement | Thirty days from the date of original retail purchase |
1.This warranty only applies to the original retail purchaser and is not transferable.
2.Specific model exceptions to this warranty are noted with the bicycle documentation.
3.Raleigh America, Inc.’s sole obligation during the acceptable duration of this warranty is, AT RALEIGH AMERICA, INC.’S OPTION, to repair or replace the product with a current item that is equivalent in construction, design, or value.
4.Raleigh America, Inc.’s liability under this limited warranty shall never exceed the amount of the original purchase.
To obtain service under this warranty, you must:
1.Return your fully assembled Raleigh America, Inc. bicycle to an authorized Raleigh America, Inc. bicycle dealer within the United States of America. A bicycle that has had the components removed can not be evaluated or warranted.
*2. Provide proof of purchase, including but not limited to the retail bill of sale, your credit or debit card receipt, or other satisfactory proof of the date of purchase.
3.The proof of purchase must indicate the bicycle was sold fully assembled and adjusted by an authorized Raleigh America, Inc. dealer within the United States of America.
Sales where the bicycle was delivered in a carton to the end user (e.g. mail order or Internet sales) void the warranty.
This warranty does not apply to damage or failure due to:
1.Accidents, alteration, abuse, neglect.
2.Materials fatigue, normal wear and tear.
3.Improper assembly, maintenance, or installation of parts or accessories not originally intended to be compatible with the bicycle as sold, including but not limited to power assist accessories, forks, brakes, or tires different from original specification.
This warranty also excludes:
1.Commercial use, racing or competition, stunting, jumping, trick riding, ramp riding, aggressive riding, riding with excessive loads, lack of technical skill, competence, or experience of the user.
2.Bicycle frames, which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed.
3.Frames, forks, wheels, axles, handlebars, and stems, which are bent from just riding along, can be a sign of misuse or abuse and are not covered under this warranty.
4.Personal transportation costs or product freight costs to or from an authorized Raleigh America, Inc. bicycle dealer.
5.Any additional costs associated with the incompatibility of existing parts and the replacement frame or fork.
Warranty replacement frames must be fully assembled by an authorized dealer to maintain the warranty coverage. The warranty for the replacement frame shall be the warranty offered for the equivalent bicycle’s frame of that model year. If not assembled by the dealer, replacement frames are considered aftermarket frames. After market frames are only warranted for one year from the date of purchase for the original purchaser. This one-year warranty excludes any issues that can be traced to assembly or component incompatibility.
This warranty is expressly in lieu of all other warranties, and any implied warranties of merchantability or fitness for a particular purpose created hereby, are limited to the same duration as the express warranty herein. Raleigh America, Inc. shall not be liable for any incidental or consequential damages. Some states do not allow the exclusion or limitations of implied warranties, incidental or consequential, so the above limitations and exclusions may not apply to you.
Retailers and wholesale outlets for Raleigh America, Inc. products are not authorized to modify this warranty in any way. This warranty gives the original owner specific legal rights. Other additional rights may vary from state to state.
